Gravelmaster

Gravelmaster, decorative aggregates and landscaping with online sales

Gravelmaster is a British company dedicated to supplying decorative aggregates and gardening and landscaping products, selling its catalogue primarily online. The firm presents itself as a supplier of gravels, chippings, cobbles, horticultural topsoil, winter salts and fuels, among other items, and serves customers in the commercial, public and private sectors.

The company describes itself as a family business and states it was founded in 2008, with more than ten years of experience in the aggregates sector. Its range is available in formats suited to different types of project: loose loads, bulk bags, palletised product and 3D samples.

Catalogue of gravels, chippings and garden materials

The online shop's catalogue is organised into several product families. Among the gravels and chippings are options such as Panda Gravel, Polar White 20mm gravel, Golden 20mm gravel and Flamenco 20mm gravel. The company also sells slate chippings, play area materials, topsoil and mulches, turf and lawn seed, cobbles and rockery stones, Scottish cobbles and pebbles, as well as building products.

The catalogue is completed with seasonal items and accessories, such as winter salts and fuels, membrane and bulbs. The company states that its products come from natural quarries in the UK and Europe.

Supply formats and buying tools

To suit different types of customer and project, Gravelmaster offers its materials in loose loads, bulk bags, palletised product and 3D samples. The company has added a gravel calculator to its website that allows customers to estimate the quantity needed based on the length and width of the surface and the desired depth, a tool designed to help customers adjust their order to their actual needs.

The firm also maintains a price match promise: if a customer finds the same product and weight at a lower price at another retailer, they can request it by phone. For orders of ten tonnes or more, the company offers the option of requesting loose load delivery.

Delivery and customer service

Gravelmaster delivers nationwide and advertises next-day delivery, with free nationwide shipping. Orders are delivered on wooden pallets by lorry with tail lift off load, in 7.5, 18 and 26 tonne vehicles. The company warns that, due to high demand, some deliveries may be extended past their delivery date.

The sales team is made up of aggregate specialists who advise on the choice of hard landscaping products, colour, use or size of materials. The company has a customer service and sales team, whose managers include Mollie Robinson as sales and service manager, Jessica Shadlock in customer experience, Mary Hughes as senior sales executive and Jordan Smith as sales executive.

Reviews and track record

The company reports a rating of 9.0 given by more than 4,000 customers, and collects reviews highlighting product quality, packaging and speed of delivery, as well as the friendliness of drivers when placing the goods. Among the comments is one from a customer who bought play sand and noted that it does not stain or scratch and retains water adequately.

Gravelmaster operates from its headquarters at Meteor House, Finningley, and presents itself as a leading UK supplier in the decorative aggregates segment.

Location and contact

Meteor House, Finningley, DN9 3GA · Phone: 0330 058 5068 · Email: customerservices@gravelmaster.co.uk