Mel's Travel

Mel’s Travel arranges trips from County Durham with a personal-advice approach. The agency describes itself as independent, operates under Hays Travel, and serves customers from two offices in Ferryhill and Coxhoe. Its website invites travelers to speak with the team about turning their dates, budget, and interests into an itinerary rather than choosing only from a set of predesigned packages.

Options include family vacations, breaks within the UK, cruises, solo travel, and group trips. The agency also arranges weddings and honeymoons, tailor-made holidays, ski vacations, and city breaks in the UK and Europe. That range lets one office help with anything from a short getaway to a trip with several elements and dates.

Tailor-made planning starts with each traveler’s preferences: destination, pace, group size, and type of experience. Customers with a clear plan can ask the team to look for suitable options; those still comparing can browse the website’s trip categories and planning information. An inquiry can also begin by phone or through the online form.

Ferryhill is the primary office for this profile, at 21–22 Market Street. The second store is at 16 Church Street in Coxhoe, Durham; its direct number is 0191 394 0013. The official contact page lists both locations as Mel’s Travel stores with separate contact details, so travelers can choose the branch nearest to them.

The agency says it sells travel services on behalf of Hays Travel and acts as a retail agent for tour operators. Its information explains that flight-inclusive holidays and packages covered by ATOL receive financial protection under the applicable terms; accommodation-only bookings and other arrangements do not necessarily have the same coverage. Mel’s Travel also lists its ABTA relationship and booking conditions so customers can see which protections apply to each purchase.

The published hours allow customers to visit during the week and on Saturday. For people who cannot get there during the day, Mel’s Travel offers the option of arranging contact outside regular hours. Two physical offices, phone support, and online inquiries give travelers different ways to discuss a plan before confirming it.

The agency groups trips with different needs rather than treating them as one formula: a seaside break, family vacation, cruise, active ski holiday, and city getaway each call for different planning. Its role is to help with that choice and arrange the booking through its County Durham stores.