South West Water

South West Water: water supply and wastewater services in the South West of England

South West Water is a utility company that supplies water and manages wastewater for approximately 1.8 million customers in Cornwall, Devon, the Isles of Scilly and parts of Dorset and Somerset. Its day-to-day work includes locating and repairing leaks, unblocking sewers and network improvement and innovation projects.

Services for households and businesses

The company serves both households and businesses, covering the entire water cycle: drinking water supply and wastewater collection and treatment. Among the tools it offers customers is MyAccount, an online area to check your balance, make payments, update personal details and manage your account 24 hours a day. It also provides channels to report problems at home or in the street, and to notify changes of address.

Customer service and financial support

South West Water has a priority services team for customers who need practical assistance managing their account. It also offers financial support programmes to help customers cope with paying their bills, with the aim of matching each situation with the right help. The company also works with HomeServe to offer plumbing and drainage cover, with a promotional rate of £1 a month in the first year for new homeowner customers, subject to terms and conditions.

Service and water information

The company's website allows you to check the status of the network in real time, including unplanned interruptions and essential work in progress. Customers can enter their address or postcode to see what is being done in their area. In addition, the company publishes information about drinking water quality through a postcode search, and offers near real-time data on storm overflows and their potential impact on bathing waters through the WaterFit Live tool.

Environmental commitment and engineering projects

South West Water carries out engineering projects aimed at improving the network and the environment, with a level of investment the company describes as record-breaking. Its environmental initiatives include awareness campaigns such as "Bin it, don't block it", which warns about the problems of flushing inappropriate items down the toilet or sink, and the protection of wildlife in rivers such as the Lyd. The company also maintains a blog and publishes news about its activities.

Restrictions and saving water

At the time of the analysis, the website reported that hosepipe restrictions are in place. The company actively promotes water saving with practical tips, especially during hot, dry weather, and offers the option to subscribe to communications about service news, saving tips and incidents in the customer's area.

Location and contact

Peninsula House, Rydon Lane, Exeter, Devon, England, EX2 7HR