Etech Mobility UK

Etech Mobility UK: folding and ultra-lightweight electric wheelchairs

Etech Mobility UK is a British retailer specialising in folding electric wheelchairs and powerchairs, with a catalogue that includes ultra-lightweight, carbon fibre, reclining, long-range and heavy-duty models. The company presents itself as "the UK's fastest-growing mobility retailer" and offers fast and free delivery to mainland UK, as well as payment in three instalments.

Featured models and series

The catalogue is organised into several series and models. The Freedom series includes the Freedom Pro ST, described as the flagship model, and the Freedom Elite ST. The Premium Brushless series groups the Y20 Luxe, Converge 180, Voyager 185, Enterprise 200 and Vanguard 200 models. The Lite series comprises LiteMax, LitePro, Aeron and MagNeo. The Carbon series consists of Evora Carbon, Vector Carbon, Atlas HD Carbon and Vantage Carbon. The Horizon 7 model is also available. The company also sells manual wheelchairs, mobility scooters, rollators and a wide range of accessories.

Accessories and components

Available accessories include lifting assistance systems, comfort upgrades, batteries and chargers, and carer-controlled products. The catalogue also includes synthetic leather seat cushion covers compatible with the Freedom Pro, Freedom Elite, Y20 Luxe and Voyager 185 models, headrests for the Freedom Pro and Elite, a 24V 12Ah lithium battery for the Freedom Pro and Elite V2, and a lightweight, durable storage backpack for electric and manual wheelchairs. Upholstery selections, bags and baskets, and additional add-ons are also offered.

Customisation and adaptation options

The company allows customers to choose the colour of some models, such as the Freedom Pro ST in red or in a limited edition pink, and offers the option to configure the chair's controls for people who need to operate them with their left hand. This option is highlighted in testimonials from customers with tremors or reduced mobility on their right side.

Shipping, payment and customer service

Etech Mobility UK offers fast and free delivery to mainland UK and allows payment in three instalments. Phone support is available Monday to Saturday, 9:00 to 17:00. The company also offers live chat and email support. Its website mentions a VAT Relief Declaration for customers who may be eligible.

Ratings and customer experience

The company shows an average rating of 4.6 out of 5 based on 4,987 reviews, with a Trustpilot Excellent rating. Published testimonials include users of models such as the Freedom Pro ST, Freedom Elite ST, Horizon 7, Y20 Luxe and LiteMax 2, and cover aspects such as ease of folding, battery range, comfort and capability on varied terrain. Some customers note that certain models are heavier than expected to lift and transport in a car boot.

Presence and coverage

The company operates from the UK and serves customers across the country. Its catalogue includes travel electric wheelchair options, new arrivals, models under £1,000, auto-folding chairs, wide seats, refurbished products and carer-controlled chairs.