The Personal Agent

The Personal Agent, estate agency in south-west London and north-east Surrey

The Personal Agent is an independent estate agency founded in March 2004 by Rupert Briggs and Richard Digance, who, after working for local agencies, decided to create their own model focused on personalised service. The firm operates five branches — two in Epsom, plus Tadworth, Banstead and Stoneleigh — and covers the areas of Epsom, Ewell, Stoneleigh, Tadworth, Banstead, Ashtead, Chessington, Worcester Park, Kingswood, Walton on the Hill and Leatherhead.

Sales, lettings and property management services

The agency's activity covers the sale and letting of properties, as well as property management for homeowners and investors. Services offered include property valuations, property marketing, mortgage advice and support for property developers. The company also has staff dedicated to following up sales transactions to ensure offers reach completion.

The property catalogue includes houses, flats and apartments, bungalows and other property types, with search filters by area, price and number of bedrooms. The agency allows users to search available properties, register for alerts and request instant online valuations, for both sales and lettings.

Focus on marketing and follow-up

According to the agency's own information, all property photographs are taken by professionals and each seller has the option to include a free video tour to improve the marketing of the property. The firm has staff specifically dedicated to following up sales transactions and offers support to all parties throughout the process.

Founders and track record

Rupert Briggs and Richard Digance founded The Personal Agent in March 2004. The company presents itself as an agency that, for more than two decades, has assisted buyers, tenants, sellers, developers and investors in the region. Its communication highlights the commitment to maintaining an individual approach and in-depth local knowledge, with a team that lives in the area it covers.

Reviews and customer service

The agency's website shows an average rating of 4.8 from over 3,743 reviews. The firm offers contact channels including telephone, WhatsApp, email, online registration and in-person service at its branches.

Location and contact

Phone: 01737 814900