Innovation Group

Innovation Group: technology and services for claims management

Innovation Group describes itself as a global insurtech company that combines people, technology, and networks to provide operational support and specialized services to insurers, brokers, fleet managers, and automotive manufacturers worldwide. The company states it serves leading market players and handles over four million claims per year.

Gateway technology platform

The company's technological core is Gateway, an end-to-end claims management platform presented as cloud native and incorporating a smart engine, interconnectivity, and security. Its features include locate, claim management, network management, total loss, insights, and first notification of loss.

Solutions for the insurance and automotive sectors

Innovation Group structures its offering into solutions for insurance, repairer, automotive, and fleet, along with a Claims as a Service (CaaS) offering and the Gateway Select product. These solutions are designed to maximize the efficiency of claims and repair processes.

International scale and presence

The company has 2,600 employees across four continents and operates in several countries, with a notable presence in Germany, South Africa, and the United Kingdom. Its activity extends to the insurance, automotive, property, and business sectors.

Experience and recognition

With over 20 years of experience, Innovation Group has built its reputation on proven performance. In 2026, its Roots Laboratory celebrated 25 years dedicated to root investigation and arboricultural laboratory services, a field in which it presents itself as one of the leading laboratories in the United Kingdom. That same year, the company announced winning three major industry awards in just a few months, reflecting its activity in the automotive and property divisions. It also established a strategic partnership with HDI Insurance and Solvd Group for claims and repair management, aimed at efficient processes, a strong workshop network, and digital innovation.

Operating principles

The company articulates its approach around three principles: simplicity, connectivity, and collaboration. According to its presentation, these values guide its goal to simplify and streamline complex claims management processes, offer network connectivity through cloud platforms and machine learning, and combine skilled teams with a trusted supply chain to serve its clients.