FixPart

FixPart, spare parts for household appliances with an international catalogue

FixPart is an international company dedicated to the sale of spare parts and accessories for household appliances through its online store. The company presents itself as a specialist in replacement parts, maintenance products and accessories for all types of household appliances, and claims its catalogue is among the largest in its category according to its own description.

The site analysed corresponds to its UK operation, within a network of national domains covering countries such as Germany, France, Spain, Italy, the Netherlands, Belgium, Austria, Switzerland, Portugal, Poland, Sweden, Denmark, Norway, Finland, Ireland, Greece, Croatia, Hungary, Romania, Slovenia, Slovakia, Bulgaria, Czechia and Luxembourg.

A catalogue of over 15 million references

The company states it has more than 15,000,000 spare parts and accessories for over 2,000 brands and more than 1,000,000 appliances. Part of this stock comes from its own inventory and part from the stock of a network of suppliers with which it maintains a close relationship, which according to the company allows much of its range to be available immediately.

The catalogue combines original products with high-quality OEM and alternative replacement parts. Among the brands mentioned on the website are Philips, Bosch, DeLonghi, Siemens, LG, Krups, Indesit, Braun, Dyson and Whirlpool.

Appliances and types of replacement parts covered

The store organises the search by appliance, brand and model number. The household appliances covered include dishwashers, vacuum cleaners, refrigerators, freezers, washing machines, microwaves, ovens, extractor hoods, coffee machines, blenders, food processors, toasters, tumble dryers, air conditioners, televisions, laptops, mobile phones and shavers.

By product family, the range covers, among others, the following categories:

• Spray arms, shock absorbers and fluff filters.
• Door seals and gaskets, shelves and door locks.
• Drain pumps, solenoid valves and heating elements.
• Bearings, belts, bulbs, hoses and power cables.
• Water and carbon filters, wheels and rollers.

The catalogue shows specific references such as spray arm 42153409, shock absorber 47010522, door shelf 1033020 or seal 00754066, among others.

Search by model number and advice

FixPart insists on correctly identifying the appliance: the data to be entered is the type or model number, not the serial number, and it may include hyphens or slashes. To make this easier, the website offers a tool to locate the model number plate and a product enquiry form where the customer can send a photograph of that plate and a description of the part they are looking for; the company responds with a link to the appropriate product. The customer service team also handles direct enquiries and, according to the website, responds within a few hours on working days.

Delivery, fit guarantee and reviews

The company states that most orders are delivered the next day if placed today, and that the general delivery time is one to three days, with a three to five day period for products not immediately available. It offers a perfect fit guarantee with a money-back refund if the part does not fit. The website shows an average rating of 8.8 out of 25,879 customer reviews and notes that the company is certified by TrustedShops.

Sustainability and repair

FixPart links its activity to reducing electronic waste and household repair. It collaborates with Natuur & Milieu, Repair Café and TreesForAll, and the website indicates that it has planted 972 trees to date. It also has a repair advice centre with the most common problems and their solutions, aimed at those who decide to fix the appliance themselves.