Rock My World Travel

Rock My World Travel: tailor-made travel with concierge service from Edinburgh

Rock My World Travel is a concierge travel agency based in Edinburgh that designs tailor-made itineraries rather than standard packages. The company presents itself as an alternative to traditional agencies: it does not use call centres or predefined scripts, and every trip is built from scratch from a conversation with the client. Its founders, Mark and Isobel, say they created the project with the idea that meaningful travel starts from emotion, not algorithms.

A four-stage process: listen, design, book and support

The working method described by the company is structured in four phases. In the first, a personal conversation is held to understand the client's wishes, needs and travel style. The team then designs a tailor-made itinerary and refines it carefully. In the third stage, bookings and extras are managed so that the trip is straightforward for the traveller. Finally, the team contacts the client on their return to check that everything went as planned and to hear about the highlights.

Traveller profiles the agency works with

The agency works with a range of profiles. These include multi-generational families looking for space to share and memorable adventures; couples who want experiences designed for two; solo travellers with a spirit of discovery; seasoned explorers with time to savour the destination; and groups of friends who prefer to travel together without complications. In all cases, the company says it adapts to each client's pace, interests and priorities.

Personalisation and concierge service

Every trip is designed from scratch around the client's needs and passions. The company offers a complimentary concierge service that supports the traveller from the first conversation to the return home. The offering includes managing bookings, extras and logistical details, as well as coordinating with suppliers. The company describes its approach as sensory-rich travel with heart, not limited to luxury accommodation, and states that it works with people and places that protect what matters, travelling in a respectful way.

Client relationships and booking protection

According to figures published by the agency itself, 95% of its clients come through referrals and it has accumulated more than 350 five-star reviews. The company says it manages every trip discreetly and professionally, with the client's preferences as a priority. All bookings are protected by ATOL and are made through trusted, guaranteed suppliers. Rock My World is a trading name of Hays Travel Limited and benefits from Hays Travel's membership of ABTA with membership number P8213. The company is also subject to ABTA's Code of Conduct.

Frequently asked questions about the service

The agency answers common traveller queries on its website. It explains that the booking process begins with a conversation in which the client describes the kind of break they are looking for; from there, the company suggests tailored ideas, manages bookings, confirms details with suppliers and sends a full itinerary for review before anything is finalised. Personalisation can include connecting rooms, a private pool, extra space for grandparents or teenagers, or any other specific need. To choose a destination or resort, the team asks the right questions and presents only options that match the client's priorities, whether that is a quiet beach, plenty of activities, full flexibility or high-end simplicity. If something changes after booking, the client has a dedicated travel concierge who deals with suppliers, rearranges what is needed and keeps them informed. The company also notes that all documents are checked three times before being sent and that the itinerary includes clear instructions and a final review.

Location and contact

Phone: 0800 368 9664 · Email: hello@rockmyworld.co.uk