Footworks

Footworks, barefoot footwear specialist in Edinburgh

Footworks is a store founded in 1999 in Edinburgh (Scotland) that presents itself as a specialist in barefoot-style footwear. Its catalogue focuses on zero-drop, wide-fit, flexible and lightweight shoes, designed for those seeking the most natural possible stride. The company combines its physical store activity with online sales, a side it has developed prominently since 2015, when the brands Lems Shoes UK and Luna Sandals UK became central to its offering.

Brands and products in the catalogue

The offering is organised around several minimalist footwear brands and accessories:

• Lems Shoes: full range of models, with specific information about their natural shape, zero drop and injection blown rubber sole technology. The catalogue also includes vegan shoes and a selection of seconds or quality control returns.
• Luna Sandals: sandals from the brand, with a full range and a section for seconds or quality control returns.
• Altra Footwear: zero-drop models for men and women.
• Topo Shoes: footwear from the brand included in the catalogue.
• Accessories: laces, insoles, sportswear, socks and headwear.

The site has dedicated sections for new arrivals, with examples such as the Lems Kourt Grip, the Lems Chillum, the Chillum Grip and the Luna Mono Wings, presented as recent launches or additions. It also maintains sections with specification comparison charts and size tables for Lems and Luna Sandals, as well as a blog and an FAQ section.

Online sales and shipping

The online activity is complemented by a shipping policy that, according to the store's information, starts at £4.50 via RM Tracked 48, with other express shipping options available. The site accepts a wide range of payment methods, including American Express, Apple Pay, Bancontact, Diners Club, Discover, Google Pay, iDEAL, Wero, Maestro, Mastercard, PayPal, Shop Pay, Union Pay and Visa. The store warns that PayPal charges 3.5% of the total transaction if a refund is requested, so it recommends using another payment method when possible.

Customer service and support

The company offers telephone and email support, and has information sections on terms and conditions, shipping, returns and refunds, as well as a contact form. The store also allows customers to subscribe to a mailing list to receive news.