Business Stream

Business Stream, water management for UK businesses

Business Stream is a water retailer focused on the UK business market. The company presents itself as the most experienced water provider in the UK and states that it has been operating since 2008, a period that puts it ahead of other operators in the sector. Its activity consists of acting as a link between business customers and regional wholesalers, that is, the water companies, so that organisations can manage their supply through a single point of contact.

The company's approach combines supply with advice: in addition to billing consumption, it offers support to reduce spending, improve efficiency and strengthen the resilience of facilities. The company itself describes its service as award-winning and links it to a sustainability objective, in line with the conservation of a limited natural resource.

Water supply and waste water management

The service catalogue is organised into two main areas. The first covers water supply and waste water management, including trade effluent treatment. The second focuses on water sustainability and brings together audit, efficiency and water neutrality services, data and insights, infrastructure services, water scarcity management and water stewardship.

The company targets this offering at organisations of all sizes, although it emphasises its ability to serve large, complex structures with water needs spread across multiple sites. In this context, it presents data analysis as a tool to detect anomalous consumption and emerging problems before they become costly incidents.

Efficiency, regulatory compliance and savings

Business Stream presents advice as a way for businesses to understand their actual water use, comply with applicable regulations and reduce costs through efficiency savings. The company also offers online account management, pricing it describes as competitive and a help centre with resources, tips and guidance to interpret consumption and identify savings opportunities in the business.

Its sustainability services include water audits and proposals aimed at efficiency and neutrality, as well as data monitoring for organisations with multiple sites. The company maintains that clear, centralised control of different sites makes it possible to anticipate deviations that would otherwise go unnoticed.

Customer protection and regulatory framework

The company states that it complies with the codes of practice required by water industry regulators. In Scotland it operates under the Code of Practice supervised by WICS and in England under Ofwat's Customer Protection Code of Practice. These frameworks impose obligations on suppliers in areas such as sales and marketing, customer information, account transfers, billing, complaint handling and dispute resolution, with the aim of protecting non-household customers.

Business Stream states that it continually reviews its processes and communications to align them with those expectations, so that business customers are covered by the guarantees provided in each market.

Editorial activity and presence in the sector

The company maintains a news and analysis section on the water sector. Among the content published are articles on reducing paper consumption as a sustainability measure, on water management in organisations with multiple sites and on its participation in sector events, such as the Sustainability Live 2026 forum, where its Director of Sustainability Services, Tom Abel, spoke alongside other water sector leaders.

The company also publishes information on temporary use restrictions, known as Temporary Use Bans or hosepipe bans, in force in some areas of England, and offers users the possibility of checking whether their area is affected.

Employment and corporate structure

Business Stream has a careers section in which it describes its working environment, its current vacancies and career development opportunities. The company is listed as Scottish Water Business Stream Ltd. and its headquarters are in Edinburgh. The company operates across the United Kingdom and its leadership team is headed by Jo Dow as chief executive officer.

Location and contact

1-3 Lochside Crescent, Edinburgh, EH12 9SE · Phone: 0330 123 2000