Audiology Associates Ltd.

Audiology Associates, family audiology in South Wales

Audiology Associates Ltd. is an independent, family-run audiology centre with consultation locations in Cardiff and Ebbw Vale, serving patients across South Wales. Their team combines clinical expertise and personalised care, with a patient-centred approach and no sales pressure.

Hearing tests and hearing aid fitting

The company provides free, no-obligation hearing tests, with an in-depth assessment of your hearing and recommendations tailored to each case. If the patient decides to purchase hearing aids, they can try them free for two weeks in real-life situations before making any decision. The team offers access to advanced hearing technology and personalised advice to choose the most suitable style based on hearing levels, ear anatomy, manual dexterity, comfort and the listening situations you want to improve.

The hearing aids available fall into three main styles: behind-the-ear, in-the-ear and bespoke completely-in-canal models. The selection is made looking for a proper fit and support over time, not simply the smallest device.

Endoscopic microsuction ear wax removal

The centre uses endoscopic microsuction, a syringe-free method that uses controlled suction while the ear canal is viewed continuously with an endoscope. This approach allows constant visual guidance during the procedure, which supports accuracy and helps keep the process as gentle as possible. It can be suitable in situations where other methods are not, always subject to clinical assessment.

The cost of ear wax removal is £35.00 per consultation, paid in advance to secure the appointment, plus £20 per ear after treatment. Appointments booked through the website are not confirmed until the team contacts the patient to review their current hearing health and take the consultation fee.

Children and admission criteria

The company also sees children, although the appointment depends on age, ear development and the child's ability to tolerate examination and the equipment used. As a general rule, appointments are offered from age 8. In the case of ear wax removal, children's ears must first be examined to check whether they are sufficiently developed for the equipment. Children must be seen by audiologists with the appropriate higher-level audiology qualification, and suitability is confirmed on a case-by-case basis.

Team and experience

The team is led by Rhys Morris-Barber, principal audiologist and co-owner, and Leah Morris-Barber, clinical director and co-owner. The staff also includes Taylor, audiologist; Katie, hearing health assistant, and Tisha, Lucy, Helen and Dawn, in administration. The company states it has decades of combined experience and more than 25 years of experience from its principal audiologist.

Service approach

The company presents itself as a family business focused on the patient, with the following service criteria: no obligation or sales pressure, accessibility for all patients without exception, reduced waiting times, use of current technology, transparency and trust in communication, and personalisation of hearing care. If hearing aids are purchased, the patient receives lifetime aftercare to keep the devices in good working order and performance.

When a hearing check is worthwhile

According to the centre's information, it is worth booking a hearing test when you miss parts of conversations, find speech harder to follow in background noise, rely more on subtitles, turn up the TV volume or notice ringing or buzzing in your ears. It is also advisable if family members have started commenting on your hearing loss. In the case of sudden hearing loss over a very short period of time, the company indicates that it should be treated as urgent and you should seek immediate medical assessment instead of waiting for a routine appointment. A yearly check is a common schedule, especially from age 50, with a history of hearing loss, exposure to noise at work or persistent symptoms such as tinnitus.

Location and contact

The Mews, Market Street, Ebbw Vale NP23 6FB · Phone: 01495 651232 · Email: admin@audiologyassociates.co.uk