Direct Vacuums

Direct Vacuums, sale of refurbished vacuum cleaners and appliances in the United Kingdom

Direct Vacuums is the trading name of A P Taylor Limited, a family-run business that presents itself as the country's largest reverse logistics company and as an authorised online reseller of manufacturer-refurbished and graded products. Its catalogue focuses on vacuum cleaners and floorcare equipment, although it also covers a wide range of kitchen appliances, climate control, garden and consumer electronics.

Specialisation in vacuum cleaners and floorcare

The store's main area is vacuum cleaners and floorcare equipment. The range includes corded vacuum cleaners, cordless vacuum cleaners, robotic vacuum cleaners, industrial vacuum cleaners, steam cleaners and carpet cleaners. Within this category, specific spares and accessories for vacuum cleaners, steam cleaners and carpet cleaners are also sold.

Kitchen appliances and climate control

The kitchen catalogue brings together microwaves, coffee machines, kettles, toasters, cookware and kitchenware, mixers and blenders, air fryers and deep fat fryers, rotisserie ovens, grills and toastie machines, mini fridges and freezers, bread makers and pressure and rice cookers, as well as other white goods. In the home and garden section there are fans and air conditioners, air purifiers, dehumidifiers, heaters and portable radiators, heated blankets and throws, steam irons and clothes steamers, heated clothes airers, sports and exercise equipment, gardening equipment, pressure washers and BBQs and pizza ovens.

Entertainment and spares

The entertainment section includes game consoles and accessories, laptops and PCs, mobile phones and tablets, TVs and speakers and soundbars. The store also offers kitchenware spares, home and garden spares and commercial spares, as well as accessories for vacuum cleaners, steam cleaners and carpet cleaners.

Brands and business model

The company states it has exclusive contracts with some of the UK's leading retailers and manufacturers, including AEG, Asda, Braun, Delonghi, Dixons Carphone Warehouse, Electrolux, George Foreman, Hoover, Kenwood, Remington, Russell Hobbs, Vax and Zanussi. Its activity combines the sale of manufacturer-refurbished and graded products with new and box-damaged items, all of which have been inspected and conditioned. The website states that products come with a one-year guarantee and that delivery is free with next-day delivery for orders placed before 1pm. The catalogue shows discounts of up to 75% off the recommended retail price.

Environmental commitment and after-sales services

Its service pages include sections dedicated to explaining product grades, environmental commitment, returns policy, repairs, guarantee and a take-back scheme. The company also publishes a blog with content about vacuum cleaners and product reviews.

Location and contact

Unit 5 Arenson Centre, Arenson Way, Dunstable, Bedfordshire LU5 5UL · Telephone: 07700 166005