Lancaster Gate Assistance

Lancaster Gate Assistance: motorcycle claims, hire and repair

Lancaster Gate Assistance is a British company specialising in motorcycle hire, repair and claims handling solutions for the motor insurance industry. Its activity focuses on the two-wheel segment and combines the administrative management of the claim with the physical operation of delivering, collecting and repairing motorcycles.

The company states it has supported bikers for over twenty years and has a workforce of more than 80 employees distributed across the country. Its head office is in Norfolk and it has several strategically located repair and logistics centres, enabling it to deliver and collect motorcycles anywhere in the United Kingdom.

Services for insurers and claims managers

The service catalogue is structured around four main areas:

• First Notification of Loss: initial receipt and registration of the claim.
• Motorcycle hire: provision of replacement motorcycles during claims processing.
• Claims handling & delegated authority: processing of claims with delegated decision-making authority on behalf of the insurer.
• Other complementary services related to two-wheel claims operations.

The company is open to discussing collaborations with insurers, brokers, vehicle hire providers and accident management organisations.

Technical and regulatory profile

Lancaster Gate Assistance operates under the supervision of the UK Financial Conduct Authority (FCA). The company is an Appointed Representative (AR 989253) of Lexham Insurance Consultants, a firm authorised and regulated by the FCA with firm reference number 303917. The company highlights that its technicians hold ATA accreditation and that some of its staff have CBT training.

Structure and presence

The company, registered in England with number 14093099, has its head office in Norfolk and operates from several repair and logistics centres distributed across the United Kingdom. This network enables it to cover the delivery and collection of motorcycles throughout the UK.

Headquarters and premises

Main premises: Suite V, Diss Business Hub, Diss Business Park, Diss, Norfolk, IP22 4GT

Diss premises: Unit 21, Hopper Way, Diss, Norfolk, IP22 4NG