Bright Travel Services Limited

Bright Travel Services Limited, travel agency in Croydon

Bright Travel Services Limited is a UK-registered travel agency based at 38 Applegarth, New Addington, Croydon (CR0 9DB). It presents itself as a British agency specialising in international and domestic flights, holiday packages, Umrah and Hajj services, travel insurance, visa assistance, and corporate travel. The company operates from London and serves travellers across the country.

Flight booking and package services

Its core activity is international and domestic flights, with a search for competitive fares and ticket booking. The website allows you to request personalised quotes and features a search engine with options for one-way, return, class (economy, business, or first), and number of passengers. In addition to flights, the agency offers holiday packages, travel insurance, visa assistance, and services for business travel.

The company states it has access to more than 250 international airlines and connections to over 30,000 global destinations. Among the destinations highlighted in its catalogue are routes from London Heathrow (LHR) to Dubai (DXB), Douala (DLA), Blantyre (BLZ), Entebbe (EBB), Los Angeles (LAX), and Nairobi (NBO), with example fares in both business and economy class.

Specialisation in Umrah and Hajj

One of the agency's pillars is Umrah and Hajj packages, which include flight arrangements, accommodation, and visa guidance. The company describes this service as a central part of its offering, aimed at pilgrims travelling from the United Kingdom.

Target audience and customer service

Bright Travel Services serves individual travellers, families, students, healthcare workers, military personnel, and corporate clients. The agency states that its support team is multilingual and available before, during, and after the trip. It offers assistance in the event of cancellations, delays, or missed connections, with rebooking management and incident follow-up.

The company claims to have served more than 168,000 satisfied travellers and to have over 15 years of experience in the sector, although it also mentions elsewhere more than 20 years of experience, a figure that is not specified. These figures come from its own commercial presentation.

Payment methods and data protection

The agency accepts payments with Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal, and offers flexible payment solutions on selected bookings. It notes that transactions are processed through encrypted, PCI-compliant systems. It also states that it protects personal data and does not share it with third parties.

Change, cancellation, and documentation policy

Change or cancellation conditions depend on each airline's fares: some allow free or low-cost modifications, while others are non-refundable. The agency explains that it informs customers of these rules before booking and helps with refunds, rebookings, or travel credits where applicable. To book, only a valid passport is required; visa requirements vary by destination and nationality, and the team advises on transit rules, passport validity, and airline-specific regulations.

Customer reviews

The website includes testimonials from travellers who highlight the clarity in explaining baggage rules, obtaining better fares than those found online, transparent pricing with no hidden charges, and assistance during flight delays. The comments come from customers in London, Birmingham, and Leeds, and include experiences with family bookings and Umrah packages.

Location and contact

38 Applegarth, New Addington, Croydon, England, CR0 9DB · Phone: 0207 993 8461 · Email: info@brighttravelservices.co.uk