OnlineClinic

OnlineClinic, private online prescription clinic in the UK

OnlineClinic is a private healthcare provider operating in the UK and presents itself as the country's first online clinic, active since 2011. Its model combines telemedicine consultations, private prescriptions issued by registered doctors and dispensing through an accredited pharmacy, with next-day delivery to most destinations. The company states that it offers the service in several languages.

Health areas covered

The clinic's catalogue is organised into six main areas: men's health, women's health, sexual health, general health, travel medicine and skin and nails. Within these, specific conditions and treatments are detailed.

• Men's health: erectile dysfunction, premature ejaculation and hair loss.
• Women's health: contraception (combined pill, mini pill, patch, ring, morning after pill, period delay), HRT, thrush, cystitis, bacterial vaginosis and hair removal.
• Sexual health: sexually transmitted infections such as chlamydia, genital warts, genital herpes, ureaplasma urealyticum, mycoplasma genitalium, non-specific urethritis, trichomoniasis, bacterial vaginosis and thrush.
• General health: weight loss, asthma, haemorrhoids, stop smoking, influenza, acid reflux and ear infections.
• Travel medicine: malaria, jet lag, travel sickness and travel health.
• Skin and nails: acne, hair removal and herpes.

How the service works

The process is structured in four steps. First, the patient completes a short medical questionnaire, about 5 to 10 minutes, which determines which treatments are suitable for their case. Then they choose the treatment from the available options; according to the company, all prices include consultation, prescription, packaging and delivery, with no hidden fees. Next, a GMC-registered doctor reviews the order and, if approved, signs the prescription, usually on the same working day. Finally, the partner pharmacy dispenses the order and sends it the next working day in discreet packaging with tracking.

The company states that the issuance of the prescription is subject to medical review, age verification and fraud checks, and that doctors will not prescribe a treatment if they do not consider it safe and beneficial for the patient. It also offers simplified repeat ordering and order tracking.

Clinical team

OnlineClinic has a team of UK-licensed doctors, a clinical auditor and medical advisors. The website identifies the clinical leads with their GMC registration numbers:

• Dr. Anup Jethwa, Clinical Lead, GMC Reg: 7138282.
• Dr. Caroline Fontana, Lead Prescribing Doctor, GMC Reg: 7526266.
• Dr. Allyson Betts, Clinical Auditor, GMC Reg: 3003549.
• Dr. Anand Abbot, Independent Medical Advisor, GMC Reg: 4307024.

Safety, pharmacy and patient care

The clinic states that its website uses industry-standard security measures to protect users' data and that the associated doctors and pharmacy are registered with the relevant UK regulators. The pharmacy that dispenses orders is Hexpress Healthcare Ltd, with address at 106 Lower Addiscombe Road, Croydon, CR0 6AD.

The service includes customer support by phone, email and live chat, as well as a guide to conditions and treatments. The company notes that patients can request to speak directly with one of its doctors. It also states its intention to offer a service accessible to all users.

The website shows that the service has received 7,010 independent patient reviews.

Location and contact

Hexpress Healthcare Ltd, 106 Lower Addiscombe Road, Croydon CR0 6AD · Phone: 020 3322 2225 · Email: enquiry@onlineclinic.co.uk · Hours: Monday to Friday 8:00 to 17:00