HealthExpress

HealthExpress: online doctor and pharmacy in the UK

HealthExpress is a British service that combines online doctor consultations and pharmacy services on a single platform. Through its website, users can buy prescription-only medication after completing a medical questionnaire that its doctors review to determine whether the treatment is suitable and safe in each case. The company presents itself as a private and confidential service, with genuine medication and no hidden fees.

How the service works

The process has three steps. First, the patient completes a short medical consultation. Next, the doctors review the request and, if they approve it, issue the prescription and send it to the pharmacy. Finally, the treatment is dispatched in discreet packaging with free next-day delivery. The company states that the service is confidential at every stage of the order.

Medical areas and treatments

The catalogue covers more than 60 medical conditions, organised into several areas:

• Men's Health: erectile dysfunction, premature ejaculation and hair loss.
• Women's Health: combined pill, mini pill, alternatives to the pill, morning after pill, period delay, thrush, cystitis, bacterial vaginosis, hair removal and menopause, with a personalised hormone replacement therapy (HRT) service provided by menopause specialists.
• Sexual Health: STI test kits for chlamydia, genital warts, genital herpes, ureaplasma urealyticum, mycoplasma genitalium, non-specific urethritis, trichomoniasis, bacterial vaginosis and thrush.
• General Health: weight loss, asthma, acid reflux, ear infections, haemorrhoids, hay fever, incontinence, influenza, irritable bowel syndrome, migraine, stop smoking and eyelash growth.
• Travel Medicine: malaria, motion sickness and travel health.
• Skin and Nails: skin diagnosis, acne, cold sores, eczema and dermatitis, fungal nail infections, hair removal, herpes virus, psoriasis, rosacea and fungal skin infections.

The site shows starting prices for some categories: erectile dysfunction treatments from £8.99, weight loss treatments from £34.99 and STI-related treatments from £13.99.

Clinical team

The company details its medical team, led by Dr Anup Jethwa as clinical lead (GMC registration 7138282), Dr Caroline Fontana as lead prescribing doctor (GMC 7526266), Dr Allyson Betts as clinical auditor (GMC 3003549) and Dr Anand Abbot as independent medical adviser (GMC 4307024).

Accreditations and regulation

HealthExpress states that it is regulated by the CQC (Care Quality Commission), the independent body that oversees health and social care in England. It also states that its pharmacy is registered in the UK and regulated by the MHRA and the GPhC, and that its websites are registered with the ICO, the UK data protection authority. The company states that all treatments are dispatched from a UK pharmacy.

Customer service and reviews

The UK-based customer service team handles enquiries by phone, live chat and email. According to the site's data, they respond to live chat in under 60 seconds and resolve email enquiries within five hours. The company reports a 96% positive customer rating and shows a score of 4.7 out of 5 on Trustpilot, with more than 27,000 independently collected reviews.

Delivery and coverage

The service includes free next-day delivery in discreet packaging. The company also operates under the HealthExpress Germany and SpeedyHealth USA brands, and offers a dedicated section for pet medication.

Location and contact

Hexpress Healthcare Ltd, 106 Lower Addiscombe Road, Croydon CR0 6AD · Phone: 0203 322 9966 · Email: enquiry@healthexpress.co.uk · Hours: Mon-Fri 8:00-17:00