Baywater Healthcare

Baywater Healthcare: therapies for long-term conditions at home

Baywater Healthcare presents itself as an independent specialist provider of healthcare services for patients with long-term conditions. Its activity focuses exclusively on the healthcare sector and combines care solutions with home-based support. The company states that it cares for more than 40,000 patients in the UK and that it is a provider of services for the NHS, the UK's public health system.

Its approach is aimed at supporting the transformation of the NHS by helping patients maintain mobility, independence and quality of life outside hospital. The company notes that the NHS Home Oxygen Service was created in 2006 and that it has been part of that service since its inception.

Respiratory therapies and oxygen therapy

Its service portfolio centres on respiratory care and the monitoring of patients with chronic conditions:

• Home oxygen therapy: supply of oxygen to patients at home, with an online form to re-order oxygen cylinders, liquid oxygen, masks or nasal cannulas.
• Nebuliser therapy: conversion of liquid medication into a fine mist that is delivered directly to the lungs.
• Home ventilation therapy: support for patients to manage their medical equipment at home.
• Recovery oxygen: supply of oxygen to businesses such as doctors' or dentists' surgeries, gyms and public facilities.
• Mucus airway clearance: airway clearance solutions that combine technology and specialist clinical support for patients with mucus retention.
• Pulmonary rehabilitation: exercise and support programmes aimed at improving lung health.

Sleep apnoea and sleep diagnostics

The company addresses obstructive sleep apnoea (OSA), a condition that can cause breathing interruptions during rest. It highlights continuous positive airway pressure (CPAP) therapy as the reference treatment and offers support to healthcare professionals to develop CPAP services, as well as adherence management. It also provides home sleep diagnostic services, designed to respond to growing demand for referrals and the NHS's need to introduce change and innovation with cost efficiency.

Remote monitoring and virtual wards

Baywater Healthcare offers managed telehealth services that monitor patients remotely from their homes, with the aim of helping them manage their condition better without giving up independence and with the assurance that someone is monitoring their status. This line includes its virtual ward solutions, which the company describes as award-winning and which allow healthcare professionals to monitor various conditions while the patient remains at home.

Oxygen assessment and support for professionals

Home Oxygen Assessment and Review Services (HOS-AR) use specialist clinical staff so that oxygen can be prescribed in a safe setting. The company also has a portal for healthcare professionals that allows them to request home oxygen and view usage reports, and it offers training to external teams, such as the session delivered to a hospice in the South Midlands that the company itself includes among the testimonials on its website.

Patient profile and collected testimonials

The testimonials published on the site come from home oxygen therapy patients, CPAP users, family members and hospital team professionals. They include references to the reduction in home visits thanks to telehealth monitoring in patients with chronic conditions, to the attention provided by the helpline and to the speed in processing requests. The company also indicates that information on electricity reimbursements is intended solely for users of oxygen machines, who can update their payment or electricity supplier details, and that it has a form to book oxygen machine maintenance by providing the meter reading.

Location and contact

Wulvern House, Electra Way, Crewe, Cheshire CW1 6GW · Phone: 0800 373 580