Accident Specialist

Accident Specialist: compensation claims in the South East of England

Accident Specialist is a compensation claims management firm based in Crawley (West Sussex) that handles cases across Sussex, Surrey, Kent, Hampshire and the whole of the South East of England. The company presents itself as specialising in road traffic accidents, workplace accidents, slips, trips and falls, medical negligence and personal injury claims, and operates on a No Win, No Fee basis: if no compensation is recovered, the client pays no fees.

According to its own communications, it has over 25 years of experience and a reputation built on more than 300 five-star reviews. The firm states that it is authorised and regulated by the FCA (Financial Conduct Authority).

Services and types of claim

The range of services detailed on the company's website covers the following areas:

• Road traffic accidents: claims handling, replacement vehicle within 24 hours, repairs or cash settlement, recovery of pre-accident value and insurance excess.
• Workplace accidents: injuries on construction sites, falls from height, manual handling accidents and slips or trips in the workplace.
• Slips, trips and falls: unsafe surfaces, poorly maintained premises and local authority negligence, with claims against pavements and public highways, supermarkets, shops, restaurants, bars and commercial or council premises.
• Medical negligence: surgical errors, misdiagnosis or delayed diagnosis, medication errors and inadequate aftercare.
• Personal injury claims: road traffic accidents, workplace injuries, falls and accidents in public places.
• Loss of earnings and medical expenses: recovery of lost wages and overtime, prescription and treatment costs, rehabilitation expenses and travel to medical appointments.

How we work

The company describes a three-step process: the client contacts by phone or requests a free online review; a dedicated file handler takes on the case from start to finish, dealing with paperwork, medical experts and liaison with the solicitor; and finally the client receives compensation. The firm stresses that it assigns a single handler who answers calls and keeps the client informed throughout the process.

The initial case review is free and without obligation, with a commitment to call back within one hour. The company states that most claims are settled without the need to go to court and that, if necessary, the panel solicitor prepares the client.

Geographic coverage

Accident Specialist describes itself as a firm based in Crawley covering the South East of England. Among the locations it expressly mentions are Brighton, Horsham, Redhill, Reigate, Guildford, Woking, Gatwick and Epsom, as well as the surrounding rural areas. The company notes that it accepts claims from across England and Wales, although its strongest presence is in the South East.

Profile and reputation

The firm presents itself as one of the leading names in claims in Sussex and Surrey, with over 25 years of activity and more than 300 five-star reviews. At the time of analysis, its Trustpilot profile showed an 'Excellent' rating based on 69 reviews. The company also mentions that licensed taxi drivers can receive replacement vehicles adapted to their work, with radio and taximeter, so they can continue working.

Frequently asked questions

The website answers several common questions: the No Win, No Fee formula means the client does not pay if no compensation is recovered; most personal injury claims must be submitted within three years of the accident; a replacement vehicle is usually available within 24 hours; and most cases are settled without a trial. The company also clarifies that it accepts cases outside Sussex and Surrey, across England and Wales.

Location and contact

Nightingale House, 1-3 Brighton Road, Crawley, West Sussex RH10 6AE · Phone: 01293 429 842 · Email: info@accidentspecialist.co.uk