Coventry Building Society

Coventry Building Society: mutual banking for savings and mortgages

Coventry Building Society is a mutual financial institution headquartered in Coventry (United Kingdom) that is owned by its members and has been operating for over 140 years. Its activity focuses on savings and mortgage products, with a proposition that the institution itself describes as simple and transparent. The society states it has two million customers and presents its mutual model as a distinctive feature compared to other institutions.

Savings products

The institution offers savings accounts, including ISA (Individual Savings Account) accounts with tax advantages. Its catalogue includes products such as the Fixed Rate ISA (339), a fixed-rate account maturing on 31.12.2027 with a tax-free rate of 4.00% per year (AER), according to data published on the site. This account can only be closed with a charge equivalent to 90 calendar days' interest on the balance at the time of closure, and does not allow partial withdrawals.

It also offers the 6 Access ISA - 1 Year (2), which allows up to six withdrawals without charge; from the seventh withdrawal onwards, including closure, a charge equivalent to 50 days' interest on the amount withdrawn applies. The institution also has fixed-rate savings accounts for those seeking term returns, and specific products for minors and joint accounts.

Mortgages and existing customers

In the mortgage area, Coventry Building Society notes that customers with an active mortgage who decide to stay with the institution when their loan ends often obtain cheaper and faster conditions than by switching providers. The society promises to offer these customers rates that are the same or better than equivalent products for new customers.

Digital and customer services

The institution provides its customers with a mobile app to manage savings, described as easy and secure. The website allows users to register, log in and find branches. Telephone support is available on 0800 121 8899, with opening hours Monday to Friday 8:00 to 19:00, Saturday 9:00 to 14:00, and closed on Sundays and bank holidays. The institution states that the average telephone wait time was 17 seconds for savings enquiries and 17 seconds for mortgage enquiries at the date of capture, although another section of the site mentions average waits of 2 minutes and 32 seconds for savings and 3 minutes and 50 seconds for mortgages.

Awards and social commitment

The site lists several awards granted by Fairer Finance in spring 2026: the Gold ribbon award for customer experience in savings, the most transparent in savings award, and the Gold ribbon for customer experience in mortgages. The institution also highlights its status as a B Corp company, part of a global community of companies with high standards of social and environmental impact.

Structure and regulation

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority with firm reference number 150892. Its principal office is at Coventry House, Harry Weston Road, Binley, Coventry, West Midlands CV3 2TQ. The institution is part of a group, together with The Co-operative Bank, which appears in the corporate links on the site.

Location and contact

Coventry House, Harry Weston Road, Binley, Coventry, West Midlands CV3 2TQ · Telephone: 0800 121 8899