Utility Warehouse

Utility Warehouse: essential home services on a single bill

Utility Warehouse is a British company that brings together energy, broadband, mobile phone and home insurance into a single account and one monthly bill. The company presents itself as an alternative to simplify the management of household utilities and reduce costs by taking out several services together. It operates under the legal name Utility Warehouse Limited, is registered in England and is authorised and supervised by the Financial Conduct Authority, as well as being regulated by Ofgem and Ofcom.

Available services

The offering is divided into four main areas that customers can combine according to their needs:

• Energy: fixed, tracker, variable and EV tariffs. The company offers free smart meter installation and notes that savings increase when other services are added.
• Broadband: full fibre with speeds of up to 944 Mbps, with no installation or connection fees and a router included.
• Mobile phone: unlimited data plan on 5G, with free additional SIMs and a 500 GB fair use policy. It also offers a basic SIM option called Go Essential.
• Insurance: comprehensive buildings and contents cover, as well as home and boiler insurance. The company states that its insurance has a five-star rating.

Bundling model

The commercial approach is based on customers accumulating services in a single account: the more they add, the greater the potential savings. Utility Warehouse manages the switch from the previous provider by contacting the former companies directly, so the user does not have to deal with the paperwork. The company states that if the customer does not save, it will pay them double the difference and they can leave without an exit fee. It also offers up to £400 to cover early termination fees from previous contracts and up to £250 in Cashback Card credit as a welcome bonus.

Customer service and partner network

The company highlights personal service as one of its distinguishing features. For those who prefer direct contact, it has a network of more than 80,000 partners across the UK who help customers make the switch. This is complemented by a mobile app that allows customers to manage their account and contracted services.

Track record and scale

Utility Warehouse states that it has been in the market for 30 years and has more than a million customers. The company presents itself as award-winning for its services, including customer service. Its activity is aimed at both individuals and businesses, through the Utility Warehouse for Business division, and it has its own foundation, The Utility Warehouse Foundation.

User reviews

On the Trustpilot platform, the company's profile has 84,219 reviews with an average score of 4 stars. Published comments highlight the ease of reaching a real person, quick resolution of issues and clarity in communicating price changes. Several reviews mention the management of the switch to full fibre and coordination with installation technical teams.