The Modern Milkman

The Modern Milkman: doorstep delivery of fresh products in reusable packaging

The Modern Milkman is a home delivery service operating in the UK, presented as an alternative to conventional grocery delivery, focused on reducing packaging and food waste. Its model is built around delivering milk, fresh products and pantry items directly to the customer's doorstep, using sustainable, plastic-free packaging.

Product range

The company's range includes milk, eggs, tea and coffee, bakery products, fruit juices, milkshakes, butter and cheese, pantry items and bundles. The company states that these products come from independent local producers and are delivered at their best.

How the service works

The service allows you to choose up to three delivery days a week. Deliveries are made before 7.30am and customers can pause, donate or amend their order until 8pm the night before. In addition to delivery, the company collects empty bottles left on the doorstep, as well as clothes, toys, plastics and electricals, which are donated or recycled to keep them out of landfill.

Suppliers and sustainability

The company works with independent local producers and states it has prevented a number of plastic bottles from polluting the environment, according to the counter on its website. The company points to a glass bottle life cycle analysis for more information on its fight against unnecessary packaging and food waste.

Customer service and order management

Support is provided via live chat, available Monday to Friday 7.30am - 7.30pm and Saturday and Bank Holidays 7.30am - 12.30pm. There is also an automated help system available 24/7, and a help centre with answers to frequently asked questions. Customers can report an issue with their delivery from the Deliveries page on the website or the Activity section of the mobile app, by selecting the affected order and the type of issue. It is also possible to pause the service during holidays or at any other time and manage repeat orders from the relevant page. The company offers a downloadable mobile app.