Builders Insulation

Builders Insulation, British distributor of insulation and construction materials

Builders Insulation is a UK-based company that presents itself as an online store specialising in insulation and construction materials. Its catalogue brings together products from various brands and ranges from acoustic and thermal insulation to plasterboard, timber and metal profiles. The company states that it offers low prices across all brands and that it has been voted among the top five online construction merchants in the UK.

Acoustic and thermal insulation catalogue

The company's offering is organised into several categories. In acoustic insulation, it includes acoustic wall tiles, noise barrier fence, acoustic foam, acoustic underlay, acoustic rubber materials, acoustic underfloor heating insulation and acoustic wool, among others. In thermal insulation, it sells PIR boards, floor, flat roof and external wall insulation boards, mineral wool, glass wool, loft rolls and full fill cavity insulation. It also has plasterboard, insulated plasterboard, acoustic plasterboard, moisture and fire resistant boards, and tapered edge plasterboard.

Brands and featured products

The catalogue includes references from manufacturers such as Rockwool, Knauf, Celotex, Kingspan, EcoTherm, Siderise, Hush Acoustics, Fermacell, Warmatherm and Rockfon. Among the best-selling products shown on the website are Rockwool RWA45 acoustic panels in thicknesses of 50, 75 and 100 mm, P5 moisture resistant chipboard in 18 and 22 mm, 12 mm structural hardwood plywood and Sound Barrier-SB acoustic panels in 17 and 28 mm. The store also offers timber and metal products, such as OSB board, plywood, chipboard, battens, MF ceiling systems, resilient bars, metal profiles and accessories, as well as breathable membranes and access panels.

Customer profile and terms of sale

The company serves both individuals and construction industry professionals, with specific accounts for retailers and trade. According to the data it publishes, it has shipped more than 220,000 items, has handled more than 8,850 orders, declares a customer satisfaction rate of 98% and a repeat order rate of 69% among professional customers. It offers free delivery on orders over £500 ex VAT and has a rating of 4.6 on Trustpilot.

Purchase information and service

The website provides information on delivery conditions, returns and cancellations policy, terms and conditions, and has a blog. Prices are shown with and without VAT and some products appear with discounts and offer end dates, such as the 100 mm Rockwool RWA45 panels, whose promotion indicated it would end on Wednesday at 11:59 PM.