Vattenfall Heat UK

Vattenfall Heat UK and low carbon heat networks

Vattenfall Heat UK Limited is the UK subsidiary of the Vattenfall energy group dedicated to the development and operation of urban heat networks. Its activity consists of supplying heating and hot water to homes and businesses through district infrastructure, with the stated aim of reducing the UK's reliance on fossil fuels. The company presents itself as the operator of three heat networks in the country and states that it draws on over 100 years of experience of the group in developing and operating this type of network in mainland Europe.

Heat networks in operation

The company states that it currently operates three heat networks in the UK:

• Bristol heat network, serving the city of Bristol.
• Brent Cross Town heat network, located in north London.
• MEL heat network, in Midlothian, Scotland.

These networks form the core of its activity and define its geographical area of operation in the country.

Services for domestic and business customers

The company serves both households and commercial customers. For the former, the website organises information around billing and charges, moving in and moving out, and the Extra Care programme. For businesses, there is a specific business customer section and the guaranteed standards of service are set out in detail. The company also offers its customers access to a private area with login and service update notices.

Support, issues and complaints

Customer support is structured around several areas: resolving heating problems and emergencies, submitting complaints and an enhanced care programme called Extra Care, aimed at customers who require additional support. The website also maintains an FAQs section and a news and insights section on the company's activity.

Structure and ownership

The company listed as the owner of the site is Vattenfall Heat UK Limited. The company presents itself as an operator that acts fairly, accountably and proactively in the provision of its heating and hot water services.