Power NI

Power NI, Northern Ireland electricity supplier

Power NI is a company that operates as an electricity supplier in Northern Ireland. According to the data it publishes, it supplies electricity to homes, businesses and farms, and includes renewable energy plans and solutions aimed at more sustainable consumption in its offering. The company presents itself as the region's leading supplier and cites a report from the Utility Regulator for the fourth quarter of 2024 to state that it serves 61% of the Northern Ireland residential market.

Home plans and tariffs

Power NI's catalogue is organised into several payment and supply options. The company offers pay-by-bill plans, with discounts associated with monthly direct debit and electronic billing, and prepayment systems via key or keypad (Keypad and Keypad+). It also offers specific tariffs for electric vehicles. The website states that it does not apply fixed-term contracts or hidden charges in its home plans.

• Pay by bill: 4% discount on the standard tariff for customers with monthly direct debit and an additional 2% for those who sign up for online billing. Combining both options can reach a 6% discount, with a maximum of £15 per quarter or £60 per year, calculated on a quarterly bill of £250.
• Keypad prepayment: permanent 2.5% discount on the standard tariff. Prepayment customers do not get an additional discount for registering for an online account, but they can access savings through the Keypad Reward programme when they top up £50 or more via the website or app.
• Electric vehicle tariffs: specific plans for home charging of electric cars.

Renewable energy and self-consumption solutions

The company offers plans with 100% renewable energy and services linked to the home's energy transition. These include the installation of solar panels and batteries, the installation of electric vehicle charging points and advice on energy efficiency. The company also publishes informative guides on solar and wind energy, household appliance consumption and how electric cars work.

Services for businesses and farms

In addition to the residential market, Power NI serves commercial and agricultural customers. The company has announced a commercial solar partnership with Ohk Ener, as reported in its news section. It also maintains collaboration programmes with organisations and charities to promote sustainable initiatives in the local community.

Customer service and online management

Power NI has an online account and a mobile app from which customers can top up their Keypad, pay bills, submit meter readings, view bills and communications and monitor their energy usage. The company offers a help centre with frequently asked questions organised by category: billing, switching supplier, payments, meters and readings, tariffs and sustainability, among others.

Customer service via social media is available Monday to Friday, from 9:00 to 17:00. For payment-related queries or financial difficulties, the company provides a specific email for the Payment & Accounts Resolution Team. The company also has an AI chatbot available at all times to guide users.

In the event of a power outage or electricity emergency, Power NI indicates that customers should contact NIE Networks, an independent company, on 03457 643 643, available 24 hours a day, seven days a week.

Corporate profile and community commitment

The company describes itself as one of the region's leading investors in smart technology and states that it has allocated £180,000 to fund community projects in Northern Ireland. Its offering includes a discount and cashback programme called Power NI Perks, applicable to grocery shopping, travel or home improvements. The company also maintains an agreement with the GMB union around a positive workplace relations framework.