New Homes Mortgage Helpline (NHMH)

New Homes Mortgage Helpline, mortgage advice focused on new-build homes

New Homes Mortgage Helpline (NHMH) presents itself as a specialist in new-build mortgages in the UK, an activity the firm says it has carried out for over thirty years. It is part of The New Homes Group and operates with a team of more than 500 people, according to the data it publishes on its website.

Its proposition is based on access to more than 13,650 mortgage products, a figure the company uses to support its claim that it can find the right option for each profile. The group states it has processed more than 77,000 mortgage applications since 2021.

Buyer profiles served

The firm targets its service at first-time buyers, home movers and investors, whether the property is new-build or second-hand. For new-build, it says it works alongside some of the leading housebuilders and lenders in the sector.

Support during the application

The team helps obtain an Agreement in Principle (AIP), the lender's indicative prior agreement, and to select the mortgage according to the client's circumstances. It then supports the entire process and keeps the applicant informed about the progress of the case. The company says it coordinates all the parties involved, including the lender, with the aim of ensuring the mortgage offer arrives as quickly as possible.

Published calculation tools

The site includes indicative calculators to estimate how much can be borrowed, what deposit is needed, the monthly cost and Stamp Duty. The results are presented as illustrative and not as a formal offer or a commitment to lend, and depend on the financial situation, the property value and the size of the deposit or available capital. The Stamp Duty calculator covers England and Northern Ireland and takes into account the rates applicable before and after April 2025, with specific thresholds for first-time buyers.

Customer rating and service

The company highlights its five-star rating and reproduces testimonials from users who mention the clarity of the explanations, the resolution of less straightforward cases and regular telephone follow-up. It offers appointments seven days a week and a first contact with no obligation, in which the applicable fees are explained before contracting.

Charitable activity

NHMH states its support for EACH and Funding Neuro.

Location and contact

NHMH Plaza Suite, Stanway Retail Park, Peartree Road, Colchester, Essex, CO3 0JS · Phone: 01206 715415 · Email: info@nhmh.co.uk