PC ResQ Limited

PC ResQ Limited: at-home technical support for PC and Mac

PC ResQ Limited is a British computer assistance company that travels to the customer's home or workplace to resolve problems with PC and Mac equipment. Its approach focuses on direct attention, without the need to take the equipment to a workshop, and on communication in plain English, without technical jargon. The company serves both individuals and businesses and also offers telephone assistance and remote support.

Services and how it works

The main service consists of on-site repair and diagnosis: the technician comes to the home or office and works on the problem there and then. The company states that it does not charge call-out fees within its coverage area and does not require long-term contracts, so customers can request help whenever they need it. In addition to in-person support, it offers telephone and remote assistance, and appointments can be booked through its website.

Among the reasons the company highlights for its service are a quick response, the possibility of same-day service, no call-out fees and a free, no-obligation initial chat. Support covers PC and Mac equipment, both home and business.

Geographic coverage

PC ResQ Limited operates in southern England and lists the following locations within its coverage area: Bookham, Claygate, Cobham, Ealing, East & West Molesey, Esher, Guildford, Isleworth, Kew, Kingston, Leatherhead, Oxshott, Petersham, Richmond, St. Margarets, Sunbury, Surbiton, Sheen, Twickenham, Teddington, Thames Ditton, Wandsworth, Weybridge, Whitton and Wimbledon.

The company has three operational bases: Cobham, Guildford and Richmond. The Cobham base is at The Long Barn, Cobham Park Rd, Cobham KT11 3NE; the Guildford base is at Parallel House, 32 London Rd, Guildford GU1 2AB; and the Richmond base is at Oriel House, 26 The Quadrant, Richmond TW9 1DL.

Customer reviews

The website shows a score of 4.9 out of 5 based on Trustpilot reviews. Among the testimonials collected, one customer describes a quick response to a query about a laptop, with an appointment that same afternoon and a resolution in about fifteen minutes, and mentions that the company bills in fifteen-minute increments. Another review, attributed to Miriam Margolyes, describes the service as punctual, expert and honest.

Company profile

PC ResQ Limited presents itself as a no-nonsense computer support service, focused on resolving technical issues with clear language and no jargon. The company maintains a blog with tips and news, and offers a free newsletter under the name 'PC ResQ Inner Circle' for regular updates.

Bases and locations

Cobham location: The Long Barn, Cobham Park Rd, Cobham KT11 3NE · Telephone: 01932 977 020

Guildford location: Parallel House, 32 London Rd, Guildford GU1 2AB · Telephone: 01483 387 208

Richmond location: Oriel House, 26 The Quadrant, Richmond TW9 1DL · Telephone: 020 8914 8220