Superdrug Online Doctor

Superdrug Online Doctor: remote medical consultations and treatments

Superdrug Online Doctor is the digital healthcare service of the British chain Superdrug. It works as an online platform where patients complete a health questionnaire, a doctor registered with the General Medical Council (GMC) reviews the answers and, if the treatment is suitable, the prescription is issued. The medication comes from pharmacies registered with the General Pharmaceutical Council (GPhC) and the service is registered by the Care Quality Commission (CQC).

The site allows users to create a free patient account and message the doctors at no additional cost. Treatments are delivered within one to three days, or can be collected from a Superdrug pharmacy within two to three hours after approval.

Health areas covered

The platform organises its catalogue into several main areas:

• Men's Health: erectile dysfunction treatment (Viagra, Sildenafil, Viagra Connect, Tadalafil, Cialis, Hezkue Spray), hair loss (Finasteride, Propecia), premature ejaculation (Priligy, EMLA Cream), testosterone (test kits, Testogel, Tostran Gel), PrEP, thrush treatment for men (Clotrimazole) and testing services (chlamydia and gonorrhoea, erectile dysfunction, gout).
• Women's Health: contraceptive pill (Cerelle, Microgynon, Rigevidon, Cerazette, Yasmin, Hana, Evra patches and consultation), morning after pill (ellaOne, Levonelle, LoviOne, Levonorgestrel), period delay (Norethisterone, Utovlan), cystitis (Nitrofurantoin, UTI Test Kit - TestCard), bacterial vaginosis (Metronidazole tablets and gel, Dalacin Cream), period pain relief (mefenamic acid), menopause and hormone replacement therapy (Gina, menopause test kits, Evorel Conti, Evorel Sequi, Estriol Vagifem), testosterone for women (Testogel), thrush treatment for women (Canesten Duo, Canesten Combi, Canesten Cream), female hair loss (Nourkrin, Regaine for Women), facial hair removal cream, vaginal dryness and female fertility, HPV and STI tests.
• Sexual Health: erectile dysfunction (Viagra, Sildenafil, Viagra Connect, Tadalafil, Cialis, Cialis Together), contraceptive pill, morning after pill, chlamydia treatment (Doxycycline, DoxyPEP, test kits), genital herpes (Aciclovir, Valaciclovir, Famciclovir), trichomoniasis, genital warts (Condyline, Aldara, Warticon), PrEP and STI test kits (extended kit, HPV, HIV).
• Chronic Health: migraine (Sumatriptan, Imigran, Vydura), insomnia (Melatonin, Quviviq), asthma inhalers (Ventolin, Salbutamol, Clenil Modulite), high blood pressure (Amlodipine, Ramipril, Losartan), type 2 diabetes (Metformin, test kits), high cholesterol (Simvastatin, Lipitor, Crestor), psoriasis (Dovonex), gout (Colchicine, uric acid test kits), COPD and coronary heart disease.
• Travel Health: insomnia, period delay, malaria tablets (Malarone, Atovaquone, Proguanil, Doxycycline), traveller's diarrhoea, jet lag and vaccination clinics (rabies, yellow fever, Japanese encephalitis).
• Testing & Wellbeing: STI tests, chronic conditions (cholesterol, gout, diabetes), fertility (AMH, sperm, female fertility), nutrition and wellbeing (iron, vitamin B12, thyroid), female and male tests.
• Skin & Hair: hair loss in men and women, acne (Skinoren Cream, Finacea Gel, Treclin Gel), perioral dermatitis, rosacea (Soolantra Cream, Mirvaso Gel), eczema (Eumovate, Hydrocortisone), psoriasis (Dovonex), shingles, hives, impetigo (Fucidin) and ringworm.
• Weight Loss & Wellbeing: weight loss treatment (Mounjaro, Wegovy, Wegovy Pill, Foundayo, Nevolat, Orlistat, Mysimba, alli), insomnia, hay fever (Nasonex, Telfast), cold sores, acid reflux (Omeprazole, Lansoprazole, Esomeprazole), vitamin D, quit smoking (Zyban, Cytisine, Varenicline, Champix), Tamiflu, flu jab and general health testing (diabetes, iron, vitamin B12).

How the service works

The process is divided into three steps. First, the patient completes a short questionnaire about their health and requests treatment. Then, a doctor reviews the answers and approves the prescription if suitable. Finally, the treatment is delivered to your home in one to three days or collected from a Superdrug pharmacy within two to three hours of approval.

The platform also offers home testing services for various conditions and allows you to manage the entire process through a free patient account.

Medical team and regulation

The service has doctors registered with the GMC. Among the professionals listed on the website are Dr Nicholas Antonakapoulos, Dr Clair Grainger and Dr Charlotte Hammerton. The activity is registered by the CQC and medication is dispensed from pharmacies registered with the GPhC.

Promotions and featured services

The site indicated a promotion for new patients: 20% off the weight loss service with the code WLNP20, subject to terms and conditions. The featured section promotes weight loss treatment, Cialis Together (over-the-counter erectile dysfunction treatment), the contraceptive pill, STI test kits, period delay, cystitis, bacterial vaginosis, acne and chlamydia testing and treatment.