PrivateDoc

PrivateDoc: British digital clinic for prescription treatments

PrivateDoc is a UK-based online clinic operating under the regulation of the Care Quality Commission (CQC). Its model is based on remote medical consultations and, when the prescriber deems it safe and appropriate, access to prescription-only medicines dispensed in the UK. The company presents itself as a discreet and regulated route to treatments for common conditions, with professional clinical review and traceable pharmaceutical supply.

Treatment areas

The clinic's catalogue covers more than 30 conditions, organised into several blocks. In the general health area are weight management, at-home blood tests, smoking cessation, hay fever and allergy relief, migraine, and clinician-reviewed supplement plans. The women's clinic includes menopause and hormone replacement therapy, oral contraception, women's sexual health tests, and period delay. The men's clinic covers erectile dysfunction, Viagra Connect, hair loss, men's sexual health tests, and premature ejaculation. The dermatology clinic offers treatment for acne, eczema, psoriasis, rosacea, and skin condition diagnosis.

• Weight management: GLP-1 injections and oral treatments with ongoing clinical support.
• Menopause: hormone replacement therapy with specialist support.
• Blood tests: at-home kits matched by questionnaire, with results reviewed by a clinician in the patient's account.
• Erectile dysfunction: prescription treatments, prescribed same day.
• Hair loss: clinically proven treatments that, according to the company, work for 9 in 10 men.
• Dermatology: prescription treatments for acne, rosacea, and other conditions.
• Smoking cessation: prescription support to help you quit.
• Oral contraception: repeat prescriptions reviewed by UK clinicians.
• Period delay: short-term norethisterone prescriptions.
• Migraine: prescription relief when over-the-counter options are not enough.
• Men's and women's sexual health tests: confidential at-home STI screening, with fast results from the company's UK lab.
• Hay fever: prescription-strength antihistamines and nasal sprays for seasonal allergies.
• Premature ejaculation: discreet consultations for prescription treatments.
• Supplements: clinician-reviewed plans alongside treatment.

How the process works

The patient journey consists of three steps. First, the user completes a confidential online medical questionnaire that takes about three minutes. Then, a UK-registered GP or advanced nurse practitioner reviews the answers and prescribes the appropriate treatment. Finally, genuine medication is dispatched from the company's UK pharmacy in a discreet, unmarked package, with next-day delivery available.

Team and credentials

The clinical leadership combines NHS and private sector experience. The management team includes Dr Ruchira Karunadasa as medical director, Dara O'Malley as pharmacy director, and Caroline Marshall as head of operations. The company states that prescriptions are issued by GMC-registered doctors, advanced nurse practitioners, and prescribing pharmacists, and that medicines are supplied through its partner pharmacy, registered with the General Pharmaceutical Council (GPhC).

Mobile app and patient resources

PrivateDoc has a mobile app for patients that, according to the company, is the first of its kind and offers a fully interactive digital treatment plan. The website also hosts a resource library on weight management, blood tests, oral contraception, erectile dysfunction, hormone replacement therapy, and dermatology, as well as calculators such as the BMI calculator.

Corporate and regulatory information

The company that manages the clinic is PrivateDoc Limited, with registration number 07466982. Its activity is regulated by the Care Quality Commission, with CQC location ID 1-429741111, and the dispensing pharmacy has GPhC number 1107567. The company states it has treated more than 50,000 patients and maintains a Trustpilot score of 4.7 out of 5, with 4,838 reviews. Customer care is available Monday to Friday, 9:00 am to 5:00 pm.