Boots Online Doctor

Boots Online Doctor: consultations and treatments without an appointment

Boots Online Doctor is a digital healthcare service operated by Boots Digital Health Ltd, a company registered with the Care Quality Commission in the UK. The platform allows you to request prescription treatments and home test kits without an appointment, with the option to collect medicines from a Boots store or receive free home delivery for most medicines.

The service is organised into six main areas: sexual health, women's health, men's health, skin health, general health and testing services. The company presents itself as an alternative for those seeking convenient and discreet medical care, with an experienced clinical team available through the platform.

Sexual health and testing

In the area of sexual health, the catalogue includes treatments for chlamydia, HIV pre-exposure prophylaxis (PrEP), trichomoniasis, bacterial vaginosis, genital herpes suppression and episodic treatment, and genital warts. Sexual health testing services are also offered.

Women's and men's health

For women, the platform covers cystitis, facial hair removal, vaginal dryness, the morning after pill, the contraceptive pill, period delay, period pain and menopause. In men's health, services include erectile dysfunction, hair loss and premature ejaculation.

Skin health and general health

The dermatology area addresses acne, eczema, rosacea, skin ageing and hyperpigmentation, skin condition diagnosis, skin infections, psoriasis and contact dermatitis. It also offers the SmartSkin Checker tool. In general health, the catalogue covers insomnia, swimmer's ear, altitude sickness, stop smoking, cold sore treatment, hayfever, asthma, jet lag, migraine, anaphylaxis, and depression and anxiety.

Weight loss and home testing

The weight loss section includes treatment, coaching, the medicines Wegovy and Mounjaro, a 10-week weight loss programme and informational content about Ozempic. Testing services offer kits for thyroid function with advice, HbA1c and HIV.

Care and how the service works

The service is available online at any time and has telephone support Monday to Friday from 8:30 to 18:00 and Saturday and Sunday from 9:30 to 16:30. The platform also provides secure messages, consultation history and account management for registered users.