Proximo Group

Proximo Group: specialist replacement vehicles for fleets and insurers

Proximo Group is a British employee-owned company that presents itself as the UK's leading provider of specialist replacement vehicles. Its activity focuses on helping large fleets and insurers keep their customers on the road through the fast and reliable supply of the right temporary vehicle.

The company began in 1995 with the aim of supporting taxi drivers when their vehicle was off the road after an accident. Since then it has grown significantly and today has a team of more than 240 people.

Adapted and accessible fleet

Proximo Group states that it has the UK's largest fleet of adapted and wheelchair-accessible replacement vehicles. Its offering covers a wide range of specialist vehicles, including adapted and wheelchair-accessible ones, with nationwide coverage.

Services for the insurance sector

The company stands out for its ability to tailor the solution to the specific requirements of each insurer or broker. Its services range from white-labelled first notification of loss (FNOL) to end-to-end third-party claims handling.

Its investment in technology enables system-linked validation and reporting, as well as full outsourcing of the claims department with complete transparency, reporting and audit capabilities.

Awards and certifications

Proximo Group has received various awards. It is an investor in people and holds the Investors in People Gold award. At the Call North West Northern Call Centre Awards it was highly commended as Frontline Team of the Year in 2021 and won the Best People Engagement award in 2022. It also won the Modern Insurance Magazine UK Customer Service Excellence Award 2022 in the Outstanding Customer Journey category, and was a finalist in the UK Customer Satisfaction Awards 2023. On Trustpilot it has accumulated more than 1,300 five-star reviews. In addition, it holds Cyber Essentials Plus 2025 certification.

Commitment to responsibility and sustainability

The company states its commitment to responsible and sustainable operations. Its ESG priorities focus on reducing emissions, improving fleet efficiency and supporting sustainable vehicle solutions; supporting communities, promoting inclusion and creating safe and supportive workplaces; and maintaining transparent leadership, ethical decision-making and long-term accountability.

Corporate and regulatory information

Proximo Limited is authorised and regulated by the Financial Conduct Authority (FCA) to conduct general insurance business, with registration number 311686. The company is registered in England and Wales with company number 04601376. Its registered office is at Park House, Chantry Court, Sovereign Way, Chester, CH1 4QN.

Location and contact

Park House, Chantry Court, Sovereign Way, Chester, CH1 4QN · Phone: 0333 360 9655 · Email: info@proximo.co.uk