Get Your Rates Right

Get Your Rates Right works on a bill that often goes unnoticed until it arrives: business rates paid by commercial property occupiers in England and Wales. The consultancy reviews a property’s rateable value and helps determine whether there may be grounds to seek a correction or request relief through the official process.

The first step is a free, no-obligation initial review. The team asks for basic property information and compares the valuation with the space’s characteristics and available reference data. The aim is to separate a figure that merely feels high from one that may be challenged with evidence before the Valuation Office Agency, which administers the rating lists in England and Wales.

When it sees a basis for action, the company prepares the case and handles the formal Check and Challenge process for reviewing or disputing a valuation. Its work may include gathering evidence about the property and comparable rents, preparing the submission, and communicating with the authority through the different stages. Timing varies by case and by the administration’s response.

The service menu goes beyond appeals based on an incorrect valuation. Get Your Rates Right also checks possible relief for small businesses, empty properties, and retail premises, and offers support when unpaid rates lead to collection or enforcement action. Eligibility depends on each property and the rules that apply; the company presents these as areas to review, not automatic benefits.

The company describes a small team that provides personalized service and a named contact for each case. It says its surveyors belong to RICS and the Institute of Revenues, Rating and Valuation, and bring about three decades of experience with rateable values and proceedings before the authority. Its stated service area covers England and Wales, from a single shop to a multi-location portfolio.

An engagement begins with a preliminary check and, if there is a reasonable case, continues with evidence preparation and appeal management. The firm says fees are agreed before work begins and that it keeps clients updated. It also reviews whether a correction could lead to a refund for earlier payments when the rules and case information allow it.

The consultancy itself cautions that it cannot guarantee a reduction. The outcome depends on the valuation, supporting evidence, and complete information about the property; changes such as an extension or renovation that have not been reported can affect the assessment. That limit matters: the service is to review and handle a case, not to promise that every bill will fall.

Based in Cheltenham and serving England and Wales, Get Your Rates Right works with owners and operators who need to understand a commercial property assessment or delegate its review. The company’s website lets businesses start with a free check and explains the possible steps and uncertainty of the result, a useful distinction before commissioning an appeal.