Onward Travel Solutions

UK airport transfers with online booking

Onward Travel Solutions Ltd operates a taxi service focused on passenger transport to and from airports across the UK. The company serves both individual travellers and groups, and bases its offering on courteous, professional personal service at prices it presents as affordable. The service operates 24 hours a day, 7 days a week.

Booking is made through an instant online quote form: the user enters the journey type and the origin and destination postcodes. If they do not have the postcode, they can request a manual quote by providing the available details and receiving it by email. The company states that the quoted price is the final price the customer pays.

Available fleet and vehicle capacity

The company declares access to a large fleet of vehicles of different sizes and types, with options to suit the number of passengers, luggage and special requirements. The catalogue details the following categories:

• Saloon: Ford Mondeo or VW Passat models, up to 3 passengers with 3 standard 23 kg suitcases maximum, or 4 passengers with hand luggage.
• Executive saloon: Mercedes E-Class or similar, with the same capacity as the saloon.
• Estate: Volvo Estate, VW Passat or similar, up to 4 passengers with 4 standard 23 kg suitcases.
• People carrier: VW Sharan, Ford Galaxy or similar, up to 5 passengers with 5 standard suitcases, or 6 passengers with hand luggage.
• Executive people carrier: Mercedes Viano or similar, with capacity equivalent to the people carrier.
• 8-seater minibus: VW Transporter or similar, up to 8 passengers with 8 standard 23 kg suitcases.

The website includes a vehicle calculator to resolve questions about the suitability of the model for the booking.

Services for travellers and corporate accounts

When booking, a meet and greet service can be arranged with the passenger's or company name visible on arrival, an option the firm particularly targets at those visiting a country for the first time. If the flight is early or delayed, the company tracks the journey and adjusts the pick-up time to the expected arrival.

A significant part of the declared activity is corporate: the company notes that those booking on behalf of third parties can rely on a service in line with what those passengers expect. Major credit and debit cards are accepted and receipts are sent by email. For businesses, Onward Travel Solutions offers corporate accounts with monthly invoicing or direct debit, subject to credit references; the website also advertises 28-day credit terms, fixed business rates and streamlined monthly invoicing.

Airport coverage

The company states it covers the whole of the UK and lists frequent destinations including Aberdeen, Belfast City, Belfast International, Birmingham, Blackpool, Bournemouth, Bristol, Cardiff, Coventry, East Midlands, Edinburgh, Exeter, Gatwick, Glasgow, Heathrow, Humberside, Inverness, Leeds Bradford, Liverpool, London City, Luton, Manchester, Newcastle, Newquay, Norwich, Plymouth, Prestwick, Sheffield, Southampton, Southend, Stansted and Teesside, among others.

Customer service and track record

The company offers support via live chat with operators, which it presents as available 24/7, and an enquiry form for questions related to bookings, accounts or support, with a response from the customer service team. The website states that the company has operated since 2006 and remains active until 2026 according to the copyright notice.

Location and contact

3, Viking House, Cheddar Business Park, Wedmore Road, Cheddar BS27 3EB · Email: sales@ots-system.net · Hours: 24 hours a day, 7 days a week