Webfactory

Webfactory, bespoke web design for small businesses from Cardiff

Webfactory Ltd is a web design and development studio based in Cardiff (United Kingdom) that works for small businesses and start-ups across the country. The company presents itself as a provider of bespoke websites, that is, designed custom for each client, and centres its activity around three pillars: affordable pricing, short turnaround times and fully British support.

According to the company's own data, it was founded in 2006 and has over 19 years of experience. Its design and support team works entirely from the United Kingdom, with no overseas support centres, and the company states it has achieved a rating of 4.8 out of 5 on Trustpilot, as well as being among the top five in the UK for web design according to that same platform.

Website packages and catalogue prices

The main offering is organised into fixed packages with published starting prices, all excluding VAT. The catalogue shown on the website includes:

• Launchpad: a simple online web presence, from £159 plus VAT.
• Bespoke: a professional business website, from £399 plus VAT.
• Ecommerce: sell your products or services online, from £599 plus VAT.
• Recruitment: designed specifically for recruitment agencies, from £599 plus VAT.
• Property: perfect for letting and estate agents, from £599 plus VAT.

In addition to the website packages, Webfactory offers complementary design and search services: logo design (£149 plus VAT), search engine optimisation (£49 plus VAT per month), social media graphics design (£59 plus VAT), business card design (£149 plus VAT) and letterhead design (£199 plus VAT).

Working method and turnaround times

The company's process revolves around a Welcome Pack, an online questionnaire that allows the client to explain their needs. There is also an assisted version of this questionnaire for those who prefer to talk on the phone. Based on the brief, the first draft of the site is usually ready within 5 to 10 working days.

Webfactory emphasises that it does not outsource design: all work is done in-house, under one roof. Each project is developed with its own content editor, designed so that the client can edit text and upload images without depending on the studio. The company insists on avoiding unnecessary technical language and maintaining direct communication with the design team throughout the process.

Client profile and coverage

The studio targets small businesses and start-ups, with a stated policy of realistic and competitive pricing. The website specifically mentions sectors such as recruitment agencies and estate agents, for which it has dedicated packages, and states it works with companies across the UK. The company also maintains a blog with articles on calls to action, access control and knowledge bases, among other topics.

Head office and customer service

Webfactory's head office is at The Maltings, East Tyndall Street, Cardiff, CF24 5EA. Phone and email support is available Monday to Friday, 9:30am to 4:30pm. The company operates as Webfactory Ltd, a company registered in England and Wales with number 05966211 and VAT number 891 2031 40; 'webfactory' is a registered trademark.

Location and contact

The Maltings, East Tyndall Street, Cardiff, CF24 5EA · Phone: 02920 090 190 · Email: hello@webfactory.co.uk