Hern & Crabtree

Hern & Crabtree, independent estate agents in Cardiff

Hern & Crabtree presents itself as Cardiff's longest-established independent estate agency. It operates from four offices located in prominent areas of the city and covers both the sale and letting of residential properties in Cardiff, the Vale of Glamorgan and nearby areas. Its team, according to the firm itself, combines traditional service with modern working methods.

Services for sellers and buyers

The main activity is residential sales. The agency has a sales progression team that supports the process and keeps the parties involved informed. It also offers probate valuation and estate management services, with coverage in Wales and England. For property developers of any size, it provides assistance with the assessment and identification of development land, the marketing and sale of new homes, and the valuation and disposal of part exchange properties.

Lettings and property management

In the lettings field, Hern & Crabtree works with landlords in Cardiff and the Vale of Glamorgan on the management and maintenance of their properties. This includes finding reliable tenants, caring for the property and administering payments. The firm states that it places tenants at the heart of its operations, with the aim that their satisfaction benefits landlords. The website includes a landlord guide, affordability and yield calculators, and a list of letting fees.

Resources and tools for clients

The website provides buyers and tenants with property searches for sale and rent, with filters by price, number of bedrooms and property type. It also offers guides on the buying and selling process, a mortgage calculator, area guides, a blog with content on buying and selling, home improvement and interior styling, and an instant online valuation service. Buyers and tenants can register to receive alerts.

Offices and coverage

The company has four offices: Heath, Llandaff, Pontcanna and one dedicated to the lettings team. The head office is at 8 Waungron Road, Cardiff, South Glamorgan, CF5 2JJ. Its commercial coverage spans Cardiff, the Vale of Glamorgan and nearby areas, while estate management and probate valuation services extend across Wales and England.

Team and customer service

The agency maintains a testimonials section in which clients from different offices highlight the work of specific team members, such as Anna, Natalaya, Mitchell, Gina, Rhodri, Ryan, Owen, Mike and Gareth, and praise the communication during the sales or lettings process. The firm also publishes job vacancies and a section for developers.