DrMSF

DrMSF: 360° feedback for doctor appraisal and revalidation

DrMSF is an independent survey business dedicated to obtaining 360° multi-source feedback for doctors. The company uses the validated General Medical Council (GMC) questionnaires, invites the doctor's colleagues, and handles data entry and reporting. Its activity focuses on simplifying data collection to save the professional time.

360° feedback services

The company offers an independent 360° appraisal service that allows doctors to simplify the multisource feedback process. It provides only GMC-validated 360° surveys covering the requirements of appraisal and revalidation. The standard 360° packs for doctors simplify the process and help save time and money. DrMSF provides the GMC questionnaires both online and in hard copy, completes all data entry and analyses the results. The client receives PDF reports with patient and colleague feedback, GMC benchmarks and a template for reflection.

The 360° feedback reports surpass the GMC requirements for multisource feedback, are suitable for all medical specialties and use validated versions of the GMC patient and colleague questionnaires. DrMSF provides independent data entry, analysis and reporting according to GMC guidelines. As standard, it offers secure online questionnaires for colleagues and self-evaluation, and paper questionnaires for patients. The company also accommodates bespoke requirements if requested.

Configuration options

Doctor 360° feedback includes questionnaires for patients, colleagues and self-evaluation. The service configuration allows for several modalities: the full revalidation package includes everything needed to receive full 360° feedback for appraisal and revalidation. If only a patient report or a colleague report is needed, the surveys are available separately. The 'feedback analysis only' option accommodates GMC questionnaires that the doctor has already collected. All feedback includes separate template for reflection and GMC benchmarking files.

Reports and aggregated data

Doctor 360° feedback forms contain frequency data for each question as well as aggregated scores and percentages. Aggregate scores can be compared to the specialist GMC benchmarks (GPs, medicine and paediatrics, surgery, secondary care doctors — including psychiatry, obstetrics and gynaecology — and generic benchmarks for primary and secondary care). The reports do not include 'Don't know' responses, although they can be easily identified from the figures provided. 'Don't know' responses were not included in the original GMC benchmarking data, and DrMSF uses the calculation methods originally employed by the GMC.

Turnaround times

The turnaround time for reporting is approximately two weeks from the date of receiving the questionnaires. For those who need a faster service, the company offers the DrMSF Fast Track Reporting option, which can deliver reports within 1 to 3 days, subject to availability.

Confidentiality and security

The company states that it takes privacy very seriously and only collects the information necessary to complete the order. Responses are sent across the Internet using TLS encryption technology. DrMSF works exclusively for the doctor who commissions the service and reports only to them, offering a high-quality service. Reporting is largely automated to ensure accuracy, and each report is manually reviewed to provide human intervention where useful. As a small company, it offers a single point of contact through Jonathan, which provides clarity in communications and a personalised service.

Track record and client reviews

Since 2012, DrMSF has delivered reports to thousands of doctors for their appraisals and revalidations. The company displays testimonials on its website from professionals who highlight the speed, professionalism and value for money of the service. These include a consultant geriatrician, a locum general practitioner, a consultant orthopaedic surgeon, a consultant physician, a general practitioner and a physician who placed a Fast Track order. The comments mention excellent communication, prompt resolution of queries and well-organised presentation of results.

Location and contact

141 Ty Glas Road, Llanishen, Cardiff, CF14 5EF