Cambridge Fibre

Cambridge Fibre, full-fibre operator in Cambridge and the surrounding area

Cambridge Fibre is a local, independent company founded in 2016 with the aim of building and operating a modern full-fibre network for Cambridge and its area of influence. Its staff work in Cambridge and the network has been deployed in that same area, which the company presents as a guarantee of direct knowledge of the infrastructure and of accountability to its customers.

The company describes itself as a fibre infrastructure business: it has invested in laying its own network and designs and operates it directly. It serves homes, small and medium-sized businesses, large organisations and wholesale operators, and states that it is independently financed, with no venture capital backing.

Own network and coverage

Cambridge Fibre's network takes fibre optic cable directly to premises, with no copper segments. According to figures published by the company itself, it has 105 km of fibre installed and 44,000 connectable premises.

The rollout covers Cambridge, several surrounding villages — including Histon, Impington, Oakington, Bottisham, Stow-cum-Quy and the Wilbrahams — and extends to Newmarket and Bury St Edmunds. The company states that it serves homes, local businesses, schools and community organisations in those areas.

Services for homes

In the residential segment it offers full-fibre broadband with symmetric speeds of up to 935 Mbps and unlimited usage, according to the service description. The connection is presented as suited to remote working, streaming, online gaming, video calls and everyday family use, and includes a whole-home Wi-Fi solution.

Services for businesses and operators

For the business sector, the company offers several product lines over its own network:

• Business broadband: full-fibre connection for SMEs, with symmetric speeds, ultra-low latency and dedicated support.
• Dedicated Internet Access: symmetric, uncontended access over dedicated fibre, with guaranteed bandwidth, low latency and a Service Guarantee, designed for organisations where an interruption carries a high cost.
• Ethernet services: point-to-point and point-to-multipoint solutions for corporate network requirements and multi-site environments.
• Dark Fibre: unlit fibre for operators and large organisations that prefer to manage the optical electronics themselves.

The company also mentions wholesale capacity for partners who want to light and operate the infrastructure themselves.

Positioning and regulatory framework

Cambridge Fibre presents itself as an alternative to the large national providers: it answers the phone with its own team, without outsourcing customer service, and maintains that it knows the network because it built it. The company states that it does not aim to be the largest in the country, but to be the best for the communities it serves.

It is a member of ISPA, the UK Internet Services Providers' Association, and operates under the regulation of Ofcom, the UK communications regulator. Its company, Cambridge Fibre Networks Ltd., is registered in England and Wales with number 10542520.

Customer reviews

The site shows a 4.9 rating on Trustpilot and includes customer testimonials. A director of production company Lapse Film highlights that gigabit speeds allow him to back up his entire video library in real time without bottlenecks. The operations manager of VA Airline Training notes that the connection reduced daily flight simulator chart downloads from 30 minutes to under 2 minutes and emphasises the reliability of the service.

Location and contact

21 Signet Court, Cambridge, CB5 8LA · Phone: 01223 622900 · Email: info@cambridgefibre.uk