Best4 Warranty

Extended warranties for used vehicles in the UK

Best4 Warranty is a trading name of Autoguard Warranties Limited specialising in extended warranties for used vehicles. Its range covers cars, vans, motorcycles, motorhomes and caravans, and is aimed at owners looking for protection against mechanical or electrical breakdowns once the manufacturer's warranty has expired. The company operates from Camberley, in Surrey, and sells its policies as regulated insurance products.

Policies and cover

The company's policies are presented as fully regulated insurance products and allow parameters such as voluntary excess, claim limits and labour rates to be adjusted to tailor cover to each case. Included elements include mechanical and electrical component breakdowns, air conditioning and climate control, breakdown recovery and assistance, entertainment and driver interface systems, diagnostic costs and satellite navigation systems. Cover is transferable to a private owner and there is no mileage limit during the period of cover.

Product range

The offer is organised into several tiers and products specific to each vehicle type:

• AutoGold, the top-tier option for cars.
• AutoSilver, the mid-tier level for cars.
• AutoBronze, the entry-level alternative for cars.
• Motorcycle warranty.
• Motorhome warranty.
• Caravan warranty.

The company also has a Best4 mobile app that allows you to manage your policy and act in the event of a breakdown.

Regulation and corporate structure

Best4 Warranty is authorised by the Financial Conduct Authority (FCA) under number 500640 and forms part of Autoguard Warranties Ltd, presented by the company itself as one of the largest vehicle warranty companies in the UK. Policies are protected by the Financial Services Compensation Scheme. The company presents itself as part of Autoguard Group.

Terms of use and claims

According to the information published, the warranties cover an unlimited number of claims provided the total cost of repairs does not exceed the market value of the vehicle. The owner may choose the repair garage as long as it is VAT registered. To keep the warranty valid, the vehicle must be serviced according to the manufacturer's recommended schedule. Wear and tear, negligence or accident damage are excluded, as are consumables such as tyres, brake pads and fluids. There is a 14-day cooling-off period from the date of purchase, with no penalty if no claims have been made; outside that period, cancellation incurs a fee. The company offers cover in the EU for a maximum of 60 days within a 12-month period and, if the repair is approved and the vehicle is off the road, it may cover the cost of a hire car for 24 hours. Claims are handled through the claims team, which may request an inspection by an independent engineer before authorising the repair.

Payment and customer service

Payment options include monthly instalments, a single payment and interest-free instalments. The company states that the price of cover starts from £11.81 per month. Telephone support is available Monday to Friday, from 9:00 to 17:00, and there is a roadside assistance line available 24 hours a day, 7 days a week. The company has a customer relations team to handle complaints.

Location and contact

Building 5, Archipelago Office Park, Lyon Way, Camberley, Surrey, United Kingdom · Phone: 03300 944 444 · Email: enquiries@best4warranty.com · Hours: Mo, Tu, We, Th, Fr 09:00-17:00