ClearMyName

ClearMyName, specialists in challenging CIFAS markers in the UK

ClearMyName is a British firm dedicated to resolving financial disputes. Its work focuses on challenging CIFAS markers, correcting credit reports and handling banking complaints, including escalation to the Financial Ombudsman Service (FOS). The company presents itself as a specialist in all types of financial markers and claims to have handled more than 10,000 cases, with a stated success rate of 99% and £4.2 million recovered in compensation.

Challenge and credit repair services

The service catalogue covers six specific areas:

• CIFAS marker removal: challenging and removing first-party and misuse-of-facility markers.
• Credit report repair: correcting inaccuracies line by line with Experian, Equifax and TransUnion.
• Financial Ombudsman claims: escalating unfair decisions to the FOS with a professional case file.
• Fraud marker disputes: proving misidentification, coercion or bank error.
• Bank account closures: analysing the reasons for closure and seeking reversal or compensation.
• Compensation recovery: claiming financial and emotional damages caused by wrongful markers.

Four-phase working process

The firm describes a structured and transparent procedure. It begins with a free eligibility check in which the client answers a few questions and receives an instant assessment of their case. The specialists then gather evidence and subject access requests to prepare the file. In a third phase, the formal challenge is submitted to the bank, the FOS and CIFAS on the client's behalf. The process concludes with confirmation that the marker has been removed, a clean record and, where possible, compensation.

Team and credentials

ClearMyName states that its team is made up of former bank compliance officers, credit specialists and consumer rights lawyers. The company declares itself registered in England and Wales with company number 16625809, and registered with the ICO (Information Commissioner's Office) under number ZB954206. It states that it complies with GDPR and works with fixed fees and a single point of contact throughout the process. According to its own presentation, it does not take on cases it does not believe in and is transparent about outcomes from the first call.

Customer service and coverage

The firm handles enquiries by phone, WhatsApp and email, with two separate addresses: one for new enquiries and one for ongoing cases. It has a client portal and offers payment plans. Its office, at The Landmark, School Lane, Burnley (Lancashire), receives visitors by appointment. The company states that it operates throughout the UK and does not act as a lender.

Location and contact

The Landmark, School Lane, Burnley, Lancashire BB11 1UF · Phone: 0330 520 2486 · Email: info@clearmyname.uk · Hours: Monday to Friday: 09:00-20:00; Saturday: 09:00-19:00; Sunday: 10:00-18:00. Visits by appointment.