Connells Survey & Valuation

Residential surveys and valuations by Connells Survey & Valuation

Connells Survey & Valuation is a British firm specialising in residential property valuation and surveying, with over three decades of activity. Its clientele includes both private buyers and financial institutions requiring reports for mortgage lending. The company is part of Connells Group.

The company is regulated by the Royal Institution of Chartered Surveyors (RICS) and states it has a large team of 350 qualified and experienced surveyors who carry out inspections and produce valuation and survey reports for purchase and lending purposes across most of the UK.

Services: surveys, valuations and professional advice

The company's offering is organised into three areas: surveys, valuations and professional services. The firm emphasises that a survey and a valuation are distinct activities, although both are relevant in the home-buying process, and offers guidance on choosing the type of report that best suits each property and each buyer.

• Residential property surveys.
• Valuations for sales and purchases and for lender clients.
• Complementary professional advisory services.

Coverage in England, Scotland, Wales and Northern Ireland

The company states it has near-national coverage across England, Scotland, Wales and Northern Ireland, supported by three regional customer service centres that coordinate the work of surveyors in the field.

Certified quality and track record

Connells Survey & Valuation has held ISO 9001:2015 quality certification since 1995, a fact the company itself presents as evidence of its ongoing commitment to service quality. Its team is described as the heart of the organisation, with investment in training and career progression; the website includes a trainee surveyor programme and places for graduates and student placements.

Sustainability and emissions targets

On environmental matters, the company states it has begun a plan to reduce its impact and set ambitious decarbonisation targets. To this end, it works with the independent organisation Energy Savings Trust (EST), whose Measure, Plan, Act service measures its greenhouse gas emissions and serves as a basis for developing a net zero strategy with science-based targets and subsequently implementing reduction measures.

Customer service and buying experience

The firm presents its working method as thorough but straightforward, without overwhelming the client with unnecessary jargon, and offers buyers the information they need to assess a property investment. The website also includes a FAQs section, another on what to expect during the property visit and a customer reviews channel.