Smokeless Coal Express Ltd

Smokeless Coal Express: wholesale smokeless coal with home delivery

Smokeless Coal Express Ltd is a British company dedicated to the wholesale sale of smokeless coal, with free home delivery across the UK. Its approach focuses on delivering solid fuel directly to the consumer, cutting out intermediaries and offering wholesale prices. The company has been operating since the summer of 2021, although its service began to be used on a national scale in the winter of 2020, as recounted in its own history.

Products and reference prices

The shop's catalogue includes smokeless coal in 20 kg bags, sold on pallets of 50 units. Featured products include:

• ECO Glow Smokeless Coal: pallet of 50 x 20 kg bags, priced at £9.18 per bag. The stated regular price is £469.00 and the sale price is £459.00.
• ECO Stove Smokeless Coal: pallet of 50 x 20 kg bags, at £9.98 per bag. Regular price £509.00 and sale price £499.00.

The website notes that these products are its best sellers. Prices and promotions correspond to the information published on the site at the time of analysis.

Ready to Burn certification

The company states that it holds the Ready to Burn certification, an official mark for domestic solid fuels in the UK. According to its description, this certification means low emissions, low moisture content for cleaner and more efficient combustion, and full compliance with UK regulations on domestic solid fuel. The company presents this certification as a guarantee of quality and environmental responsibility.

Delivery and coverage

Smokeless Coal Express offers free delivery across the UK, at no extra cost, including shipping full pallets. It has also extended its delivery service to Ireland, as stated on its website. The company recommends calling to resolve any questions about deliveries or orders.

History and business model

The company was launched in the summer of 2021, although its service was used nationally from the winter of 2020. Its origins are linked to the pandemic: the need to restrict movement and increased spending on everyday goods led it to offer an alternative for purchasing solid fuel without the consumer having to travel or store it. According to its account, once a customer tries the service, they rarely go back to other methods, thanks to its lower price and convenience.

The company describes itself as transparent and states that it answers every customer question. Among its commercial moves, it mentions a campaign that doubled the island's fuel allowance set in the 2021 budget, cutting an additional five euros off all its listings. It also removed the seven-euro delivery fee last February, which, by its calculations, puts twelve euros back in the consumer's pocket with every order.

Social commitment

In September 2024, Smokeless Coal Express launched a collaboration with Work for Good in support of Cancer Fund for Children. Through this initiative, it donates £5 from every sale to this charity. The company states that this contribution is already included in the total price shown on the website and that it has not changed its prices to cover it. Customers can also add an additional voluntary donation at checkout. Work for Good handles the legal and logistical aspects of channelling donations to the charitable causes.

Customer reviews

The website features customer testimonials highlighting the quality and consistency of the product. A customer named John Green, who had used Taybrite smokeless briquettes for 25 years, says he has switched to ECO Glow. Mark W, a Trustpilot customer, says he has been buying the one-tonne pallet of Eco Glow for three or four years and values its consistency. Sandra, from Clare, who cares for her elderly parents, mentions that the service is cheaper, less stressful and comes with excellent coal.

Contact and office hours

The company takes phone enquiries Monday to Friday, from 10:00 to 17:00. Its postal address is in Bromsgrove, Birmingham, England.

Location and contact

BROMSGROVE, BIRMINGHAM, ENGLAND