Prime Property Management

Residential block management in London and the South East of England

Prime Property Management is a managing agent based in Bromley with a second office in Welwyn Garden City, Hertfordshire. The company states that it manages over 12,000 units across 600 developments in the East and South East of England, and claims to cover a wide geographical area encompassing London and its surroundings.

Its activity is mainly geared towards leaseholder companies set up to take over the management of their building, although it also works with freeholders that meet certain criteria. The firm presents itself as a champion of the right to manage process, the mechanism by which leaseholders take control of the management of their block.

Portfolio profile: from small blocks to listed buildings

The company indicates that its portfolio ranges from blocks of ten units to developments of more than 200, as well as retirement properties and listed buildings. It notes that it tailors its management approach to the specific needs of each type of property.

Management and maintenance services

The site details the following services associated with block management:

• 24-hour emergency contact, handled by the company's own managers outside normal working hours.
• Management of major maintenance works.
• Fire risk assessments.
• Building and common areas insurance.

The company states that its aim is to provide a first-class management service while keeping the service charge as low as possible. In terms of insurance, it acts as an appointed representative of St Giles Insurance and Finance Services Limited for arranging policies, administering them and handling claims, an activity supervised by the Financial Conduct Authority.

Background: from a right to manage case to a managing agent with two offices

The company links its founding to the personal experience of its managing director, Steve, who in 2010, while a police officer, set up a right to manage company for the building where his partner lived and took the freeholder to tribunal after discovering very high service charges and insurance costs. According to the firm's account, he won the case, obtained management and achieved a significant reduction in charges. From there he began helping colleagues in the force with similar processes.

In 2017 it opened its first office in Bromley, on the ninth floor of South Tower, 26 Elmfield Road, initially with just one person. In 2018 Laura joined the team, which has been growing since then. The company maintains its head office at that Bromley address and an office at Rosanne House, Parkway, Welwyn Garden City.

Awards and customer ratings

The firm was honoured with an ACE Award from The Property Institute in the managing agent of the year 2025 category, in the 5,001 to 15,000 units bracket. It also presents itself as a full member of TPI (The Property Institute). The site also includes a customer rating on Trustpilot with 2,427 reviews, and cites among the comments one from a user who highlights the help received in coordinating the parties and resolving a complex matter.

Tools for owners and leaseholders

The company provides its clients with an online portal with access to payment management, fault reporting and block information. It also publishes on its website frequently asked questions, a glossary of property management terms and a blog with industry content, as well as a newsletter.

Offices and locations

Local Head Office: 9th Floor, South Tower, 26 Elmfield Road, Bromley, BR1 1LR · Phone: 0203 983 3443 · Email: info@primepm.co.uk

Local Hertfordshire: Rosanne House, Parkway, Welwyn Garden City, Hertfordshire, AL8 6HG