The Upgrade Authority

The Upgrade Authority: property management, software and evidence in Bristol

The Upgrade Authority is a Bristol-based business group bringing together four connected activities: property management, guest stays, operating software and property market research. The company presents itself as the parent of Upgraded PM, TUA Stays, Upgraded OS and Upgraded Intelligence, each with a defined role but linked to the group's operational experience and the evidence it generates.

Origin and operational approach

The group was founded in Bristol by Hakim Parr, who created the company after working in property management and seeing how much time was lost by spreading bookings, communication, maintenance and finance across separate tools. His prior military experience, according to the website itself, shaped an approach based on clear ownership, reliable systems and verifiable evidence. The business began with day-to-day property operations, and the other business lines developed from there.

The group's four areas

• Upgraded PM: residential property and short-let management for landlords and portfolio owners. It covers marketing, guest and tenant care, maintenance, compliance and reporting.
• TUA Stays: a direct booking brand for professionally managed stays. The website states that it is being prepared alongside the group's property operations.
• Upgraded OS: the operating system used internally by the group to manage contacts, bookings, work, finance and communication on a single platform.
• Upgraded Intelligence: a research studio that publishes dated UK property market data, with national coverage, explicit methods, limitations and citable releases.

Research and publications on the UK market

Upgraded Intelligence describes itself as a studio dedicated to publishing the evidence, method and limitations of each analysis together. Its featured content includes articles on the end of the deadline for serving Section 21 notices in England, which closed on 31 July 2026, and on the upcoming Private Rented Sector Database, whose regional rollout is expected to begin in late 2026. The group also maintains a news section with practical updates on regulation and the market.

Stated ways of working

The company states that its systems are designed around the real work of property teams, not theoretical workflows; that commercial terms, responsibilities and service boundaries are set out before work begins; that its research publishes definitions, evidence dates and limitations; and that its services and guidance state which UK jurisdiction and type of letting they apply to. Upgraded OS is developed around the group's own live operations.

Contact and handling enquiries

The group handles enquiries about property management, stays, Upgraded OS or potential partnerships. For property owners, it asks for the postcode, property type and timing; for guests, the booking reference. Urgent problems at a managed property should be channelled through the contact details included in the booking or tenancy agreement. The website warns that bank details or identity documents should not be sent through the form.