Igloo Direct

Igloo Direct: fixed-price appliance repairs across the UK

Igloo Direct is an independent appliance and home cinema repair company operating across the UK. Its approach is built around three pillars the company summarises as fixed price, fast and reliable: one-off repairs with a cost agreed in advance and a service plan with unlimited repairs. The company presents itself as a customer-focused option, with clear communication and no technical jargon.

One-off repairs with a fixed price

The individual repair service works with a fixed price that is confirmed before the engineer visits your home. The process begins when the customer describes the fault through a form indicating the appliance, the postcode and what happened. The Igloo Direct team then calls to confirm the amount and assign a manufacturer-approved engineer in the customer's area. According to the company, a response can come in as little as 24 hours and the engineer arrives with the necessary parts to resolve the fault.

Igloo Service Contract Plus: unlimited repairs

The company's service plan, called Igloo Service Contract Plus, covers up to six appliances for a monthly fee. The site indicated a price of £31 per month, with unlimited repairs at no extra cost and the option to cancel at any time. The company presents this contract as an alternative to paying for repairs again. Payment is made by direct debit, protected by the Direct Debit Guarantee.

Appliances covered

Igloo Direct's repair catalogue covers both large appliances and audio-visual equipment:

• Washing machines
• Washer dryers
• Tumble dryers
• Dishwashers
• Fridges and freezers
• Ovens and cookers
• Hobs and extractor hoods
• TVs and home cinema equipment

Brands and technical coverage

The company states it repairs 99% of appliance brands sold in the UK. Among the brands it mentions are Bosch, Samsung, LG, Hotpoint, Beko, Indesit, Whirlpool, Siemens, AEG, Zanussi, Hoover, Candy, Miele, Smeg, Neff, Hisense, Haier, Panasonic, Sony, Sharp, Toshiba and Grundig. Igloo Direct notes that its engineers are qualified, vetted and manufacturer-approved, and clarifies that the brands mentioned are the property of their respective owners and that the company is independent.

Corporate profile

The company operates as IGLOO DIRECT LTD, registered in England and Wales with company number 12876452. Its registered office is in Brighton, at Ground & Lower Ground Floor, 9 St Georges Place, BN1 4GB. The company describes itself as an appliance and home cinema repairer with UK-wide coverage.

Location and contact

Ground & Lower Ground Floor, 9 St Georges Place, Brighton, BN1 4GB