C&L Collections

C&L Collections, debt recovery for businesses in the United Kingdom

C&L Collections is part of the C&L Group of Companies and focuses its activity on debt recovery, debtor tracing and pre-legal recovery services. Its client portfolio includes insurance companies, banks, building societies, housing associations, credit unions, professional services firms and commercial organisations, as detailed by the company itself.

The firm combines recovery specialists with technology-led tracing, communication and payment solutions, with the stated aim of recovering outstanding balances efficiently and responsibly. Its approach is based on treating debtors fairly, taking individual circumstances into account and maintaining ethical and professional standards throughout the process. Where appropriate, the company works with debtors to establish affordable and sustainable repayment plans, while protecting its clients' interests.

Recovery and tracing services

The range of services the company presents on its website includes:

• Post and pre-legal recovery solutions.
• Trace and collect.
• Debt purchase.
• Trace only.
• High Court Enforcement visitations with full UK coverage.
• Attachment to Earnings.
• Charging Orders.

Regulation, certifications and memberships

C&L Collections operates within the regulatory framework applicable to its services and is authorised and regulated by the Financial Conduct Authority (FCA) under reference number FRN 676817. The company states that it holds ISO 9001 and ISO 27001 certifications, as well as PCI DSS compliance, and notes that it maintains a strong focus on information security, quality and regulatory compliance. It is also a member of the Credit Services Association (CSA).

Separate areas for clients and debtors

The website organises access into two separate areas. The debtor section offers resources and help with debt repayment, while the client area is aimed at businesses seeking to recover amounts owed. The company describes its approach as client-centred and emphasises that its methods and customer care are recognised within the industry.

Structure and coverage

C&L Collections' head office is located at 1000 Great West Road, Brentford, Middlesex TW8 9HH. In addition, the company states that it has regional offices throughout the United Kingdom.

Location and contact

1000 Great West Road, Brentford, Middlesex TW8 9HH