Planet Telecom

Planet Telecom, VoIP telephony and connectivity for businesses in the United Kingdom

Planet Telecom is a British operator specialising in IP telephony systems and connectivity services aimed at the business environment. The company, headquartered in Bournemouth, has been operating since 1999 and presents itself as a provider that combines its own infrastructure with direct customer service. Its offering is structured around VoIP telephony, inbound number management and broadband connectivity, with complementary services for international calls and mobile data for travellers.

Telephony and communications services

Planet Telecom's catalogue includes configurable VoIP telephone systems, inbound numbers —with memorable numbering options—, call handling services and a WhatsApp Business API. In the connectivity section, it sells ultrafast broadband exclusively for businesses and eSIM plans for travel. It also offers international calls and virtual numbers of various types, such as 01 and 02 prefixes, 0333, 0345 and 0300 numbers, free 0800 numbers and international numbering.

The company structures its proposition around customisation: clients can design their telephone system by adjusting features to their specific needs. Among the technical features it highlights are HD audio, end-to-end encryption and the backing of top-tier carriers.

Customer service and relationship model

Planet Telecom assigns each client a dedicated account manager who acts as a single point of contact. The company states that its UK-based support team answers in seconds and that telephone waiting time is under five rings. The onboarding process it describes begins with an initial enquiry, continues with an analysis of the business's needs and culminates in the design of a tailored solution, with ongoing support thereafter.

The company declares a network uptime rate of 99.913% in the twelve months prior to the publication of its website. It also indicates that its contracts have terms of 24 or 36 months, in contrast to the seven years it attributes to other providers in the sector.

Corporate profile and track record

Planet Telecom Ltd. is registered in England with number 03823269 and has VAT number GB737325135. The company states it has been operating for over 25 years and maintains its head office in Bournemouth. Its management team includes Alex Deutsch as Operations Director, who is listed as a contact for service quality matters.

Informational and support content

The company's website includes a news and analysis section aimed at British businesses. Among the topics covered are the migration of analogue lines to VoIP ahead of the traditional network switch-off scheduled for January 2027, the deactivation of 3G networks and the upcoming retirement of 2G, an explanation of 0330, 0333 and 0345 non-geographic numbers, the hidden costs of international roaming for SMEs and the introduction of its Planet eSIM service. It also publishes guides on telecommunications contracts and on the usefulness of satisfaction surveys to measure customer opinion.

Customer testimonials

The website collects opinions from business clients. Steven Oxford, of Oxford's Bakeries, praises the efficiency and value for money of the service. Conor Mullan, of Think Research, highlights the simplicity of the solution and its price. Jake Glass-Hooper, of First Choice Detailing, mentions five years of relationship with the company and praises the support received.

Location and contact

23 Hinton Road, Bournemouth, GB · Hours: Monday to Friday: 09:00 to 17:30