Norman Motors

Norman Motors, used car dealership in Bournemouth and Poole since 1953

Norman Motors presents itself as the oldest family-run motor trade business in Dorset, operating since 1953. Its activity focuses on the selection and sale of quality-checked used cars, with a sales team that the company describes as friendly and no-pressure. The firm operates in Bournemouth and Poole through several locations and has its own service centre.

Vehicle selection and pre-sale inspection

The catalogue consists of used cars hand-picked by the dealership itself and presented as premium quality vehicles in good condition. Before being offered for sale, each unit undergoes a 204-point inspection, a check that the company uses as a trust argument for the buyer. The website allows filtering stock by make, model, cash price and monthly payment, and viewing each vehicle's details including sale status, mileage, transmission, colour and fuel type.

Warranty and after-sales protection

A comprehensive warranty of at least 90 days is applied as standard on the cars sold. In addition, the dealership offers a range of extended warranties and protection products to provide peace of mind after handover, and has an after-sales service that the company itself highlights as one of its hallmarks.

Finance and payment options

Norman Motors sells its vehicles with finance options from 8.9% APR, both in credit and PCP (Personal Contract Purchase) formats. The company states that purchase can be deferred with no payments for the first two months. As an authorised credit broker regulated by the Financial Conduct Authority (FCA), it works with a panel of lenders and does not charge the customer for the introduction, although it may receive a commission from the lender. The company also warns that some sellers apply an admin fee separate from the finance agreement, which is communicated in advance.

Valuation and purchase of used cars

The dealership offers a haggle-free valuation, guaranteed for seven days, with the possibility of vehicle collection. Selling your own car is thus presented as a way to finance the purchase of the next one.

Service centre, delivery and customer care

The company has its own service and MOT centre, allowing it to handle the maintenance and servicing of the vehicles it sells. For buyers who need it, it offers home delivery from £149, with applicable terms and conditions. Customer service is available by phone, email and messaging, and the company maintains a five-star rating on Trustpilot according to its own presentation.

Company structure and regulation

Norman Motors Ltd is registered in England and Wales with company number 04288677 and VAT number 295 4589 45. Norman Motors (Bournemouth) Limited operates under the trading name Norman Motors (Bournemouth) and is authorised and regulated by the FCA with firm reference number 673250, as a credit broker and not a lender.

Locations and premises

Bournemouth Dealership: 214-222 Wallisdown Road, Bournemouth, Dorset, BH10 4HZ

Poole Dealership: 266 Bournemouth Road, Poole, Dorset, BH14 9AN

Ringwood Road Dealership: 540 Ringwood Road, Poole, Dorset, BH12 4LY

Service Centre: Unit 2F, Sharp Road, Poole, Dorset, BH12 4BG