Warm4Less

Warm4Less, British infrared heating retailer

Warm4Less is a UK company dedicated to selling infrared heating systems and panels for homes and commercial spaces. Its catalogue is organised by panel type and by room, and includes models for living rooms, bathrooms, bedrooms, kitchens, workshops, garages, studios, conservatories, small spaces, home offices and outdoor areas. The company sells online and offers telephone advice through its helpline.

Panel types and applications

The range covers white panels, picture panels, LED ceiling panels, mirror panels, glass panels, towel rails, freestanding heaters, LED fireplace heaters, bar heaters, fans and custom-printed bespoke panels. It also sells accessories and controllers. Intended uses include mould removal, working from home, churches and commercial spaces, as well as outdoor solutions.

Services and purchase terms

The company offers returns within 60 days, free next working day delivery on orders over £30 and a 5 to 20-year warranty depending on the range and level of protection chosen. It provides a buying guide, a panel finder and a bespoke panel design service. The site shows a 4.9 rating on Trustpilot.

History and evolution

Warm4Less started in Kent in December 2014 selling infrared heaters on eBay. After moving to the Midlands, the company occupied a small industrial unit and then the adjoining one. In 2021 it moved to a 6,000 sq ft warehouse in Sutterton. The company states it has more than 10,000 units in stock, a fleet of four vehicles and 1,351 five-star reviews on Trustpilot.

Customer service and operating philosophy

The company presents itself as a family business focused on the customer, with support by phone, email and chat. It states that it prioritises human contact over automated responses and that it takes responsibility when issues arise. Examples it mentions include sending flowers to a customer who lost a pet, sending personalised biscuits and a handwritten note to a charity, driving panels to a depot when a courier failed to arrive and visiting an elderly customer to help programme their controller.

Showroom and physical presence

The company invites customers to visit its showroom in Lincolnshire, where it offers the option to book an appointment to see the products. Its warehouse and operational headquarters are in Sutterton.

Location and contact

Warm4Less Ltd, Unit 2, Love Lane, Spalding Road, Sutterton, Boston PE20 2EU · Phone: 01205 821 796