Pet Protect Pet Insurance

Pet Protect, pet insurance with lifetime cover

Pet Protect Pet Insurance is a British insurer dedicated exclusively to pet insurance. The company launched in 1983 with the aim of helping customers cope with the cost of veterinary treatment, and its presentation highlights more than 40 years of activity in this field. Its offering focuses on dogs, cats and rabbits, with lifetime cover policies that are renewed annually as long as the policy remains active and is not cancelled.

Cover for dogs, cats and rabbits

The company offers three main products: dog insurance, cat insurance and rabbit insurance. The veterinary fee cover varies by species: for dogs and cats, the site indicates amounts from £4,000 to £10,000, while for rabbits the lifetime cover reaches £3,000. The company states that lifetime insurance renews the veterinary fee cover each year, so that the pet remains covered continuously while the policy remains in force.

Among the benefits included in the lifetime cover, the website mentions the following:

• 24/7 veterinary assistance provided by vets and veterinary nurses, for queries about health, feeding, nutrition or behaviour.
• Third party liability up to £1 million for dogs involved in incidents.
• Complementary treatments such as hydrotherapy and physiotherapy.
• Dental cover included within the chosen veterinary fee cover, provided the treatment is due to an accident or illness.
• Possibility of direct payment to the vet or reimbursement to the customer when submitting a claim.

Veterinary assistance and policy management

The 24/7 veterinary advice service is available to customers with an active and in-force policy, and according to the website it is limited to the United Kingdom. The company indicates that exclusions may apply and refers to the policy terms and conditions and the insurance product information documents for details and inner limits.

Policy management can be done online: customers can update their contact details, renew the policy, view policy documents and submit claims through the website. The company also offers a contact form for general enquiries, policy queries, claims, feedback, complaints, marketing or other matters.

Track record and specialised approach

Pet Protect Limited is registered in England and Wales with number 1774371, and its registered office is at 4th Floor, Limelight, Elstree Way, Borehamwood, Hertfordshire, WD6 1JH, United Kingdom. The entity is authorised and regulated by the Financial Conduct Authority (FCA) with reference number 311794.

The company emphasises its specialisation: it only insures pets and states that its experience in the veterinary profession continues to guide its cover, in order to understand the clinical, financial and emotional impact of a visit to the vet. The website also mentions that the company can help cover treatments and medication recommended by the vet, whether holistic remedies and therapies, traditional care or clinical nutrition.

Informative content for owners

The site includes a news and advice section for pet owners. Featured content includes safety recommendations for pets during fireworks and at Halloween, with the aim of helping to keep animals calm and safe on those dates.

Location and contact

4th Floor, Limelight, Elstree Way, Borehamwood, Hertfordshire, WD6 1JH, United Kingdom