Hanover Dairies

Hanover Dairies: fresh milk home delivery in England

Hanover Dairies is a British company dedicated to home delivery of fresh milk and locally sourced dairy products. Its operations extend across the North East, North West and South of England, combining doorstep delivery with supply to offices and retail businesses.

The company distributes milk in returnable glass bottles, presented as environmentally friendly, and in recyclable plastic containers. The website highlights that, to date, there are fewer plastic bottles in our oceans and landfills as a result of this model.

Products available in the catalogue

The Hanover Dairies catalogue includes dairy products and other everyday items. Among the references shown are:

• Whole Milk 1 Pint Glass Bottle
• Semi-Skimmed Milk 1 Pint Glass Bottle
• Skimmed Milk 1 Pint Glass Bottle
• Free Range Eggs 1/2 Dozen
• Orange Juice 1 Pint Glass Bottle
• Cloudy Lemon Juice 1 Pint Glass Bottle
• Chocolate Milk 1 Pint Glass Bottle
• Strawberry Milk 1 Pint Glass Bottle

How the subscription service works

The purchase process is structured in three steps. First, the customer places their order for weekly essentials and chooses between reused glass bottles or eco-friendly plastic containers. Then, they select their preferred start date and receive fresh milk by 7am, twice a week. The company offers a flexible holiday pause option. Finally, the customer rinses and returns the empty bottles, which are left on the doorstep the night before for collection and reuse.

Supply to offices and retail businesses

In addition to home delivery, Hanover Dairies serves businesses. For offices, it delivers essentials before 7am, designed so the customer has what they need for their morning cuppa. For retail, it offers deliveries tailored to each store, with fresh milk for every shelf.

Depot network

The company operates from several depots distributed across England. The logistics centres are located in Newcastle, Oxford, Sunderland, Cambridge, Middlesbrough, Preston and Atherton (Manchester). This depot network supports delivery coverage in the North East, North West and South of the country.

Customer service

Hanover Dairies has a customer service team to answer queries. The company warns that email responses can take up to 48 hours, so it recommends calling or using the chat for last-minute changes or cancellations. The website includes an enquiry form with fields for first name, last name, email address, contact number, postcode, house number or name and the reason for the enquiry, with options such as new delivery enquiry, update order, missed delivery, cancel/pause delivery, complaint or other.

Head office and depots

Newcastle Depot: Unit 2, Blaydon Park, Chainbridge Road, Blaydon, Tyne & Wear, NE21 5ST United Kingdom

Oxford Depot: Wendlebury Park Farm, Wendlebury, Oxford, OX25 2PE United Kingdom · Phone: 01865 684 008

Sunderland Depot: Matamba Terrace, Millfield, Sunderland, SR4 7BL United Kingdom

Cambridge Depot: 19 Airfield Industrial Estate, Little Staughton, Bedford, MK44 2BN United Kingdom · Phone: 01223 606 873

Middlesborough Depot: Telford Road, Skippers Lane Industrial Estate, Middlesbrough, TS3 8BL United Kingdom

Preston Depot: Unit 4, Lane Ends Trading Estate, Preston, PR2 2DS United Kingdom

Atherton Depot: Chanters Industrial Estate, Atherton, Manchester, M46 9BP United Kingdom