My Tours

Coach Trips from Birmingham

My Tours is a travel agency based in Birmingham (UK) that organises day trips and short breaks by coach, both within the UK and across Europe. The company presents itself as a simple, affordable coach travel option designed for the enjoyment of all passengers.

Its offering is built around departures from pick-up points in Birmingham, low deposits and a staged booking system that allows the balance to be paid in instalments.

Destinations and types of trip

The agency's catalogue covers several categories of getaway:

• Seaside escapes: Weston-super-Mare, Skegness, Barry Island and Barmouth.
• Theme parks: Alton Towers, Drayton Manor, Legoland and Thorpe Park.
• Wildlife experiences: Chester Zoo, West Midlands Safari Park and Twycross Zoo.
• City breaks: London, Liverpool, Manchester and Oxford.
• Mini breaks: Amsterdam, Bruges, Disneyland Paris and the Isle of Wight.

The website states that day trips start from £25 per adult and that deposits start at £7 per person.

Pick-up points in Birmingham

The company operates with fixed pick-up points in the Birmingham area and, on certain trips, adds extra stops that are shown at the time of booking. The usual points are The Royal George Pub & Hotel, on Garrison Lane (B9 4PN); The Family Tree Social Club, on Clopton Crescent (B37 6QT); and Yew Tree Yardley, on Church Road (B25 8UP).

Booking, payments and conditions

The booking process begins with choosing the trip and paying a deposit. Once paid, the customer receives an email with a payment button that allows them to settle the full amount or split it into instalments. For day trips, the balance is due two weeks before departure; for holidays, monthly or bulk payments are accepted, with 50% due six months before, 75% three months before and the remaining 25% four weeks before.

The published conditions state that deposits are non-refundable. Balances for day trips are refundable up to six weeks before departure, and those for holidays up to ten weeks before. Refunds are processed within three to five working days. Passengers are asked to arrive 15 minutes early at pick-up points, with no right to a refund if they miss the coach, and under-16s must travel accompanied by a responsible adult.

Fleet and onboard services

According to the company's description, the coaches it uses have spacious reclining seats, air conditioning, onboard toilets and entertainment screens showing films and music.

Support for passengers with special needs

My Tours highlights that its staff are trained to support passengers with additional needs, with a specific focus on people with autism and special educational needs (SEN). The agency also organises WhatsApp groups that open close to the travel date to share updates and tips directly with the representatives for each departure.

Foundation and reviews

The company mentions the existence of the My-Tours Community Foundation, a non-profit organisation registered in the UK and based in Birmingham, whose aim is to fund free trips and holidays and which allocates 100% of donations to that purpose. At the time of enquiry, the Charity Commission registration number was listed as pending assignment.

The website includes customer reviews on Facebook (4.9 stars), Google (4.8) and Trustpilot (4.8), and reproduces testimonials from travellers from Birmingham, Coventry and Solihull who highlight the smoothness of the trip, the attentiveness of the staff and the booking system with low deposits.

Locations and premises

The Royal George Pub & Hotel location: Garrison Lane, B9 4PN

The Family Tree Social Club location: Clopton Crescent, Birmingham, B37 6QT

Yew Tree Yardley location: Church Road, B25 8UP